Best Buy customer service
Contact information related to Best Buy customer service, customer support and technical support can be found below. Please feel free to update any of the Best Buy customer support information we have to make sure our site is kept as current as possible.
General Customer Service
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FAQs
What is the best way to contact Best Buy customer service?
The most secure way to reach Best Buy customer service is via their main customer service number at 1-888-BESTBUY (1-888-237-8289). You can also contact them through Live chat via their site or via their social media accounts, including Twitter (@BestBuySupport). They also provide assistance in-store. If you’d prefer face-to-face assistance, visiting an actual store is the best option. When you’re inquiring about an order, require technical support, or need assistance with returning your order, Best Buy provides several easy assistance channels.
What are Best Buy's customer service hours of operation?
Customer service at Best Buy is available between 8:15 a.m. between 8:00 a.m. and 9:15 p.m. (local time), seven days every day of the week. However, live chat and online support might be extended or have different hours. It is recommended to verify the hours specific to your location on BestBuy.com to get the most precise and current information. For inquiries related to store hours, the hours can vary depending on the area, especially during peak times or holidays Therefore, verifying hours online or using Best Buy’s mobile app Best Buy mobile app is highly recommended.
How do I track my Best Buy order?
The tracking of the status of your Best Buy order is simple and can be accomplished through your Best Buy account. When your order is delivered, you’ll receive an email with confirmation, which includes the tracking number. If you log into your account, go through “Orders” and click on the order that you would like to follow. Once you’re there, you’ll be able to track your order in real time, as provided by the company. If you’ve made your purchase as a guest, you may still monitor an order simply by entering the order’s order number along with your email address on”the “Order Status” page.
What is Best Buy's return policy for online and in-store purchases?
Best Buy offers a 15-day return period for all products beginning with your purchase date. Best Buy Elite members receive an additional 30-day return window, while Elite Plus members have up to 45 days to return their items. They must be in good condition and like-new condition, including all Original packaging, accessories, and. Certain products, like cellphones or other major appliances, might have longer return periods or restocking costs. Refunds are given according to the original method of payment. You can return the item in-store or by post using a prepaid return label.
How do I return a product purchased from Best Buy online?
To return an item purchased online, sign in to your Best Buy account and find the purchase within “Purchase History.” Select the item you wish to return and select either the mail-in or in-store return option. For returns made via mail, Best Buy will provide the label for pre-paid. Be sure the product is securely packaged and contains all manuals, accessories, and the original packaging. After receiving your return, it will be processed, and you’ll be informed via email. The refund process typically takes 7 to 7 business days to reflect according to the bank you use.
Can I cancel or change my Best Buy order after placing it?
After an order has been put in place, Best Buy begins processing the order immediately, which means modifications or cancellations are not always made. However, if your purchase hasn’t been shipped yet, you might be able to cancel it via your online account. Click on “Order Status,” find your order, and if it is present, then click “Cancel.” For items that have been delivered, it is necessary to wait for delivery and then return them if required. Contact customer support immediately to get help in these situations, particularly if your order includes high-value electronic items.
Does Best Buy price match competitors?
Absolutely. Best Buy offers a Price Match Guarantee. If you discover a cheaper price at a qualified local or online rival, Best Buy will match the price at the moment of purchase. The product must be the same and available. Price matching is also offered when purchasing from BestBuy.com through customer service or the in-store procedure. Best Buy will also match its price when the price decreases during the return time and allows customers to enjoy the best price.
What should I do if my Best Buy order is missing or shows delivered but didn't arrive?
If your package is delivered but you’ve not received it, check with family members or your neighbors to make sure it wasn’t delivered on your behalf. Check your home to see if any deliveries have been hidden. If the package remains not there, contact Best Buy customer service immediately. They will start an inquiry with the shipping company and offer a refund or replacement if the item is found to be lost. Be sure that you report lost items in a timely timeframe, generally within 7 days from the date of delivery.
How do I make a warranty or protection plan claim with Best Buy?
If you bought the Geek Squad Protection Plan and you want to file an online claim through the account on your Best Buy account or call the Geek Squad directly at 1-800-GEEKSQUAD (1-800-433-5778). You must have the purchase information as well as the details of the protection plan. In the event of a problem, the product could be repaired, replaced, or reimbursed. For warranties from manufacturers, Best Buy will assist in the process of claiming if the item is in warranty and was purchased through Best Buy.
Can I return a product to Best Buy without a receipt?
Yes, returns with no receipt are possible, however, they are dependent on verification. Best Buy may be able to verify the purchase with your credit card, your Best Buy account, or the order number. If there is no proof of purchase discovered, the return could be rejected or returned in credit to the store. An ID with a valid photo is required for all non-receipt returns. Returns must be approved by Best Buy’s return and exchange policies guidelines, which include restocking fees in the event of a restocking fee.
How do I join or manage my My Best Buy membership?
For a membership with My Best Buy, simply join online or in-store – it’s free! Once you’re enrolled, you’ll earn points for purchases, get special member discounts, and get extended return window times depending on the membership level you have. Manage your membership, keep track of your points, and see the benefits of membership through your account at BestBuy.com. Best Buy also offers paid levels such as Totaltech that include more discounts and services, as 24/7 Geek Squad tech assistance.
Does Best Buy offer curbside pickup?
Absolutely. Best Buy provides a convenient curbside pickup service. When placing an online order, select “Curbside Pickup” during checkout at the participating store. You’ll be sent an email or mobile confirmation when your order is in the process of being delivered. Pick up your order in the designated pickup area at the location, log in to the app or over the phone, and a staff member will deliver your order right to your vehicle. Pickup at the curb is quick, accessible, easy, and contactless. It is also accessible for a variety of products in stock.
What payment methods does Best Buy accept online and in stores?
Best Buy accepts a variety of payment methods, such as Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Best Buy gift cards. When you shop online, you can also make use of Best Buy financing options or apply for a credit card with a Best Buy credit card. In the stores, you can make payments using cash, credit cards, debit cards, or contactless payment options. If you’re making use of the gift card combination and credit cards, it is possible to split your payments at the point of purchase.
How do I check the balance on my Best Buy gift card?
You can examine the balance of your Best Buy gift card through the Gift Cards section on BestBuy.com by entering the 16-digit number of your card and PIN. You can also request a cashier to verify the balance at the counter or call the automated Balance Checker from Best Buy at 1-888-707-6994. Gift cards are never expired and can be used online and in-store, which makes them a versatile alternative for gifting or making future purchases.
Does Best Buy offer financing or installment payment options?
Best Buy indeed offers financing through the Best Buy Credit Card and Progressive Leasing. The customers who qualify can take advantage of the option of interest-free financing on certain purchases when they pay in total within the promotional period (e.g., 6, 12, or even 24 months). For those with no financial credit, Progressive Leasing offers lease-to-own solutions that allow automated installments. These options allow customers to purchase expensive items such as appliances, as well as computers and TVs, without the need to pay for all in advance.