Breeze Airways customer service
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Customer Service
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- Breeze does not have a customer service phone number. People are limited to text (via the number included here), in-app support or email.
FAQs
How can I contact Breeze Airways customer service?
Breeze Airways handles most of their customer service through digital channels rather than a traditional phone line. The easiest and fastest way to get in touch is by using the Breeze app, where you’ll find a built-in live chat feature. This lets you speak directly with a Breeze team member about your booking, flight issues, or general questions. If you prefer email, you can also reach out to them at get@flybreeze.com. They’re pretty responsive and usually reply within a day or two. If you’re on social media, you might also try messaging them on platforms like Twitter or Facebook—they’re active and often reply quickly there too.
What is Breeze Airways’ baggage policy?
Breeze keeps things simple but a bit different from traditional airlines. Every passenger gets one personal item for free, which must fit under the seat—think a small backpack or laptop bag. Anything beyond that, like a carry-on or checked bag, comes with an extra fee. These fees vary depending on when and how you add your bags—booking early typically gets you the best price. Checked bags must weigh under 50 pounds, and oversized or overweight items will cost more. So if you’re traveling light, Breeze is a great option, but if you need extra bags, it’s best to plan ahead and add them during booking.
Can I change or cancel a Breeze Airways flight?
Yes! One of the best things about Breeze Airways is how flexible they are with changes. You can cancel or change your flight up until 15 minutes before departure, which is almost unheard of these days. Instead of a refund, you’ll get BreezePoints, which are basically travel credits that you can use for any future flight within 24 months. You can manage everything—changes, cancellations, and rebookings—right from the Breeze app. If you booked a “Nicer” or “Nicest” fare, you may also get more flexibility or perks, so be sure to check what your fare includes.
How do I check in for a Breeze Airways flight?
Breeze makes check-in super easy by encouraging passengers to use their mobile app. Check-in opens 24 hours before your flight and you can select or confirm your seat, pay for bags if needed, and get your mobile boarding pass—all from your phone. Breeze doesn’t have kiosks in every airport, so using the app is the most efficient way to go. If you need help at the airport, there are still staff available at the gate to assist, but using the app really speeds things up and gives you a smoother experience overall.
Where does Breeze Airways fly?
Breeze focuses on offering nonstop routes between cities that don’t usually have direct service. They fly to over 30 destinations across the U.S., often connecting mid-sized cities like Provo, UT; Charleston, SC; Richmond, VA; and Tampa, FL, among others. They’re always adding new routes, especially seasonal ones, and they’re known for offering flights to places that major airlines tend to overlook. Breeze really leans into the idea of making air travel more accessible by cutting out the usual layovers and focusing on underserved city pairs.
Does Breeze Airways have in-flight Wi-Fi or entertainment?
This depends on the aircraft. If you’re flying on one of their newer Airbus A220 planes, you’ll probably have access to free Wi-Fi and streaming entertainment, especially if you’re in the “Nicest” class. But on their smaller Embraer jets, there usually isn’t any in-flight entertainment or Wi-Fi available. Breeze’s model is all about affordable travel, so they keep things simple and don’t include extras unless you pay for them. Snacks and drinks also aren’t free on most flights, so it’s a good idea to bring your own food or buy something at the airport before boarding.
What are the different fare types Breeze offers?
Breeze has three fare options: Nice, Nicer, and Nicest. The “Nice” fare is their budget option—it includes just a personal item and is great for short trips. “Nicer” adds more perks like a carry-on, a checked bag, and seat selection. “Nicest,” available on A220 aircraft, gives you everything: extra legroom, priority boarding, bags, and Wi-Fi access. It’s like business class without the sky-high price. What’s great is that you can pick what fits your travel style and budget—pay only for what you need.
What are BreezePoints and how do they work?
BreezePoints are essentially store credit for the airline. You earn them if you cancel a flight or if Breeze issues you credit for any reason. Instead of giving refunds, Breeze typically offers these points, which you can use for future travel. They’re tied to your Breeze account and automatically apply at checkout when you book your next trip. They’re valid for two years, so you don’t have to rush to use them. It’s a flexible system that makes it easy to rebook without stress if plans change.
How do I request a refund or credit from Breeze?
If Breeze cancels your flight or there’s a major issue, they’ll usually offer BreezePoints as compensation, or in rare cases, a full refund. If you need to cancel your flight on your own, just go into the app, open your trip, and select “Cancel.” The credit is processed quickly and shows up in your account. For more serious concerns, you can email get@flybreeze.com. Include your confirmation number and a short explanation of what happened—they’re pretty good about getting back to you within 24 to 48 hours.
Is Breeze Airways a safe airline to fly with?
Yes, absolutely. Breeze Airways is fully certified by the FAA and meets all U.S. aviation safety standards. They use modern planes, including the new Airbus A220 and Embraer jets, both known for solid performance and safety. While they’re a newer airline, they’ve built a solid reputation for reliability and efficiency. Like all U.S.-based carriers, they’re subject to strict inspections, maintenance standards, and safety audits. You can fly Breeze with confidence knowing that safety is a top priority.
Can I bring a pet on Breeze Airways?
Yes! Breeze allows small pets—cats and dogs—in the cabin with you, as long as they fit comfortably in a carrier under the seat. There’s a pet fee, and you must add the pet to your reservation in advance. Each traveler is allowed one pet, and there are a limited number of pets allowed on each flight, so it’s best to book early. Breeze doesn’t currently allow pets to fly in the cargo hold. Make sure your pet is well-behaved, and review the carrier requirements and travel rules on their site before heading to the airport.
What should I do if my Breeze flight is delayed or canceled?
If your flight gets delayed or canceled, Breeze will notify you through the app, email, or text. They usually offer rebooking options, credit, or sometimes even a refund, depending on the reason. If you’re stuck, open the Breeze app and contact support via the chat feature. The reps can help you with next steps and rebooking. Keep in mind that during weather events or busy travel days, response times may be a little slower—but Breeze is pretty good at keeping passengers updated.
Can I pick my seat on Breeze?
Yes, but it depends on your fare. If you booked a “Nicer” or “Nicest” fare, seat selection is included. If you’re flying “Nice,” you’ll be assigned a seat automatically unless you pay to choose one. Extra legroom seats are also available for a fee. You can pick your seat during booking or later through the Breeze app. If you don’t mind where you sit, go with a random assignment to save money—but if you want a window, aisle, or want to sit next to someone, it’s worth paying the small upgrade.
How do I use my BreezePoints for a future flight?
Using your BreezePoints is easy—they’re automatically applied at checkout when you book your next flight. Just make sure you’re logged into the same account you used to earn them. If your points don’t cover the full amount, you can pay the difference with a credit card. BreezePoints expire 24 months after they’re issued, so keep an eye on your balance. You can view your available points in your Breeze account anytime.
Does Breeze Airways offer any special services for travelers with disabilities?
Yes, Breeze is committed to making travel accessible for everyone. When booking your flight, you can request assistance for things like wheelchair service, help boarding, or other mobility needs. If you forgot to add this during booking, you can update your reservation through the app or contact their support team in advance. Breeze follows all DOT guidelines for passengers with disabilities, so you can expect respectful, trained staff and smooth assistance at the airport.