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Synology customer service

We hope to provide a complete resource for Synology customer support and customer service contact details below. Help us keep our directory current by adding any updated information you may have for Synology.

Customer Support

Phone: 425-296-3177

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FAQs

How can I contact Synology customer service for technical support or warranty assistance?

Synology’s customer service team offers several options for contacting them if you have questions about your NAS, accessories, or software. The most effective method is to visit their official support portal at https://www.synology.com and navigate to the “Support” section. You can create a ticket to allow their technical team to analyze your issue. They will then respond via email. You will be asked for your serial number and DSM Version, as well as a detailed description of the problem. Synology has articles in its knowledge base, as well as community forums and user guides covering common technical issues. You can use your Synology dashboard to initiate an RMA for warranty concerns or replacements of hardware (such as faulty drives or power supply).

Synology NAS is an easy-to-use solution that allows users to store, share, and protect data in a centralized location. It works like a private server, allowing you to store your data at home or in the office and still have remote access to it. This is similar to services such as Google Drive or Dropbox. Synology is popular because of its easy-to-use DSM operating systems, which provide a graphical user interface and a wealth ecosystem of apps, including backup, file sync, multimedia streaming, and virtualization. Many users who are concerned about data privacy and the cost of cloud subscriptions turn to Synology to protect their files.

Even if you are new to network storage, setting up your Synology is easy. You can access the installer by using a browser after physically connecting the NAS and router via Ethernet. To do this, visit find.synology.com in your browser or type the NAS IP address. You will be guided through the steps of installing DSM and creating an admin account. DSM will allow you to create shared folders, set user permissions, and explore the many apps that are available in Package Centre. Synology offers quickConnect, which allows remote access to NAS devices without requiring complex network configuration.

It’s not the end of the world if you forget your NAS admin login password. Synology offers a way to safely reset your password without losing any data. Hold the reset Button at the back of the NAS for 4 seconds or until you hear a sound. The administrator login credentials will be reset, as well as the network settings. Your data won’t be affected. Log in to DSM with the newly created admin credentials or default credentials and reconfigure your network settings if needed. Synology’s Support site offers detailed step-by-step guides for more advanced recovery depending on the model.

Synology does offer specialized support to business and enterprise customers through the Synology Support Program. Businesses that use Synology to manage large data volumes, virtualization or surveillance solutions, or cloud-based solutions can benefit from priority response time and dedicated agents. The premium support plan may include advanced hardware replacement, on-site assistance, and extended warranty services. Companies can select from different levels of support based on SLA (Service Level Agreements) requirements. Synology can handle enterprise-grade deployments that are complex and require enterprise-grade solutions.

Synology NAS offers both local and cloud backup options. You can use tools such as Hyper Backup to schedule automatic backups from your NAS to various destinations. These include external USB drives or another NAS. You can also schedule backups for public cloud services like Google Drive, Dropbox, and Amazon S3. Synology Drive client is available for PC and Mac users. It allows scheduled and real-time backups to the NAS. Active Back-up for Business also allows for centralized backup of Windows PCs, Windows servers, virtual machines (VMware/HyperV), Microsoft 365, and Google Workspace.

Synology places a high priority on security and offers a variety of features that can help you protect your data. Synology offers a range of features to help protect your data, including AES-256 encrypted files, 2-step authentication, automatic IP blocking, and firewall configurations. You can create user permissions so that only authorized users can access certain services or folders. DSM’s security advisor will scan your system and offer actionable suggestions. Synology releases regular firmware updates and encourages its users to update DSM and their apps to minimize potential threats. Synology NAS can be a highly secure solution for storing sensitive data with the right setup.

Synology’s FastConnect is a simple and free way to remotely access your NAS without having to configure your router or deal with port forwarding. Create a Synology Account and enable QuickConnect within DSM. You can then access your NAS through a browser or Synology app using a unique QuickConnectID. Synology offers Dynamic DNS (DDNS) for advanced users. This allows you to map your dynamic IP address to a custom domain name, allowing remote access. Both methods are safe and secure, allowing access to shared files or surveillance footage from anywhere.

Redundancy will ensure that your data is still accessible if a drive fails on your Synology NAS. DSM will notify you of the failure and let you safely swap in a new drive. The system will rebuild the RAID array automatically after inserting the new hard drive. Data recovery is more difficult if you don’t use RAID or if you have multiple drives that fail. Synology can help with data recovery by providing support tickets or referring to professional recovery services.

Absolutely. Synology provides a robust solution, Surveillance Station. This powerful application transforms your NAS into a centralized IP camera management system. Connect a variety of cameras (more than 7,000 supported models), record continuously or on motion detection, and monitor footage in real time. Surveillance Station includes features such as event notification, mobile accessibility license plate recognition, and storage policies. Synology NAS comes with up to two camera licenses for free. Additional licenses are available for larger setups.

should keep DSM (DiskStation manager) updated in order to take advantage of the latest features and performance improvements, as well as security patches. Synology releases updates on average several times per year. DSM can be configured to automatically check for updates and install them even during non-peak hours. Always back up your important data before updating. Also, ensure that your NAS is powered by a stable source. Logging into DSM’s dashboard and going to control panel > Update & restore will allow you to update DSM. The majority of updates are seamless. However, it is important to back up your data first.

Synology Drive allows you to create a private cloud that works similarly to Google Drive and Dropbox. However, controls the server. Synology Drive allows you to sync files between devices, collaborate with version history in real time, and share links that are password protected and have expiration dates. It offers seamless access to your files, whether you are at the office or on the go. Synology Drive does not charge monthly fees and has no storage limitations. Your only limitation is the capacity of your NAS.

Synology NAS devices have been designed to be expandable. Several models allow you to add more drives using an expansion unit, such as the DX517, which connects via an eSATA port. To increase storage, you can replace older drives with larger ones. DSM’s storage manager allows you to migrate RAID types and expand volumes with no data loss. Synology supports USB external drives. However, performance and integration are less than that of internal expansion. Check the documentation for your NAS model to find out which expansion options it supports.

Synology DSM has several layers of protection to combat cyber-attacks. To detect vulnerabilities, you can use the Antivirus Basics and Security Advisor built-in. Snapshot replication allows you to create snapshots at specific points in time. This is useful if you want to restore files to a previous version, even if they are encrypted by ransomware. It is also important to use strong passwords and enable two-factor authentication (2FA). Synology’s Active backup is designed for business users. It has immutable features that protect your backups from being tampered with or deleted.

Synology offers extensive documentation and resources that will help you make the most of your NAS. The Synology Knowledge base offers detailed guides on how to use the NAS, including troubleshooting and best practices. Visit their channel for video tutorials that cover everything from the initial setup to advanced configurations. The Help button in DSM provides context-sensitive help. Forums like Reddit r/synology and Synology community have a wealth of expert users willing to share their experience and knowledge. Synology resources are designed to help you grow and learn, whether you’re an expert or a novice.

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