-
DAYS
-
HOURS
-
MINUTES
-
SECONDS

Engage your visitors!

Click Here

Do i Contact

Find customer service from top companies including phone number, online support, social media and chat
Menu

Symantec customer service

Symantec is an Internet security company located in Mountain View, California. Symantec offers several online security tools as well as professional security services. Symantec offers toll free numbers for both enterprise and home users. Symantec technical customer service has several online tools for support.

Billing and Account Questions

Phone: 877-294-5265

  • How to reach a live person:
    • Press 0
      Press 2
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
    • This information has not been added.
      Click here to update this department.
  • Main Company URL:
  • Description:
    • You can also use this website https://www.mynortonaccount.com to cancel the automatic renewal using the email address you used to buy the product.

Phone: 800-441-7234

  • How to reach a live person:
    • Just stay on the line until someone picks up and ignore all of their messaging.
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

Customer Service

Phone Number for Corporate Office

Phone: 650-527-8000

  • How to reach a live person:
    • Just dial 0 when recording begins
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
    • This information has not been added.
      Click here to update this department.
  • Description:
    • This information has not been added.
      Click here to update this department.

Phone: 800-745-6061

  • How to reach a live person:
    • Sit through the whole recording until the main menu begins.

      Press 5
      Press 2
      Press 2

  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
    • This information has not been added.
      Click here to update this department.
  • Description:
    • This information has not been added.
      Click here to update this department.

Technical Support

User Reviews

FAQs

How can I contact Symantec customer service for product support?

For support from Symantec’s customer service, you can go to the company’s official Broadcom Support Portal (since Symantec’s Enterprise Security is now a part of Broadcom) and file an inquiry or live chat, depending on your subscription level. If you’re already a Norton customer, go to support.norton.com, where you’ll find options for support like live chat, telephone assistance, and help forums. It is essential to keep your product number, order ID, or account details in hand whenever you contact support, particularly for billing or technical issues, to speed up the process of support.

If you’re Norton or Symantec product key isn’t working, make sure that you have entered it exactly the way it appears, with hyphens, not including. Common mistakes include making the mistake of interpreting numbers for letters (like O for 0). Also, ensure that the key hasn’t expired or has already been used on the number of devices permitted. If the issue continues then log into the account of your Norton account to see whether the product is included in your subscriptions. You may also contact customer service for assistance in activating, particularly when you purchased the product from a third-party retailer or received a brand new license.

Renewing your Norton subscription is straightforward- simply log into your Norton account and select “Renew” next to the product you wish to continue using. You can choose to auto-renew or manually renew to continue billing. For Symantec Enterprise products that are part of Broadcom, you’ll have to partner with a licensed reseller or access Broadcom Software’s portal to manage your license agreements. Verify that your contact details along with your payment method, are up-to-date to avoid interruptions to your protection or service.

To completely get rid of Norton as well as Symantec software, you’ll need to make use of their removal tools. For Norton you can download their Norton Remove and Reinstall tool on their website. This will ensure that all associated drivers, files, and registry entries are removed correctly. For users in the enterprise, Broadcom provides uninstall instructions specific to every item (like, for example, DLP and SEP), which often involve commands or scripts to perform massive removal. Make sure you restart your system when the process has been completed to prevent any remaining services from operating in the background.

If your system is experiencing slowdowns when using Norton, it’s usually caused by the background scan, auto updates, or other real-time protection features taking up resources. While these features are vital to ensure your system is protected, you can improve settings like scheduling scans for idle time or blocking certain files from being scanned. Check that your system is in compliance with the minimum requirements required by Norton products and that you don’t have conflicts between firewall or antivirus software installed, which could result in lags or resource overload.

Transferring Norton to an entirely new device is straightforward. Log into the Norton account, click “My Subscriptions,” and select “Manage Licenses.” You can delete a license from the old device and then assign it to the new device. Then, install the Norton installer on the new device with your account. This ensures that you don’t go over the limit of devices permitted in the plan you subscribe to. Be sure to remove the software from the previous device in order to prevent conflicts or unauthorized use.

Symantec Endpoint Protection (SEP) is specifically designed for business as well as enterprise settings. It offers sophisticated security, firewall control devices management, firewall control, and integration with IT systems of corporate organizations. Norton Antivirus, on the other hand, is specifically designed to meet the needs of consumers, providing user-friendly security for personal computers, smartphones, tablets, and phones. Both offer solid safety, but SEP has enterprise-level features such as remote administration, whereas Norton is focused on user-friendliness for users who do not have technical skills.

Norton 360 includes everything Norton Antivirus comes with, but includes more features like VPN and password manager and monitoring of dark web sites as well as cloud backup. It’s a comprehensive solution for those looking for all-in-one security, particularly for online security. If you’re looking for security against malware and viruses, Norton Antivirus Plus is an affordable alternative. For total protection from digital threats, Norton 360 is the best choice.

When Norton or Symantec software flags a site or file as a threat (a False Positive), you can complain via the False Positive Submission Form on their support website. Upload the file or provide the URL to be reviewed. Security team members will review it and determine if it should be secure This signature database is revised with future definitions. This improves the accuracy of their detection and avoids unnecessary quarantines or blocking sites.

For a new password to your account To retrieve your password, visit your Norton and Broadcom login page, and select “Forgot Your Password.” Enter your email address and you’ll get an email with a reset link. Follow the steps below to create an entirely new password. If you don’t have access to the email account address or require assistance it’s possible to verify your identity using assistance. It’s suggested to activate 2FA (2FA) after you’ve logged back in your account to provide extra security.

When Norton detects a security threat it isn’t able to remove, you must first make sure that your virus definitions are up-to-date. Then, you can run the Complete System Scan or make use of Norton’s Power Eraser which is a better tool for eliminating difficult threats such as rootkits. If this doesn’t work then call Norton support and provide your threat’s name, its file location, or even a screen of the detected issue for assistance from an expert. Sometimes, malware might require manual removal with sophisticated tools.

It is true that Symantec (under Broadcom) offers a robust technical support service for enterprises using products like Endpoint Protection, DLP, and CloudSOC. Support is provided through documentation as well as case management, SLAs and account representatives. Businesses can log on to Broadcom Software Support Portal to access documentation, case management, SLAs, and more. Broadcom Software Support Portal to make tickets, request software downloads and access the latest updates to the product’s lifecycle. In accordance with your contract the support you need 24/7 or premium might also be offered.

To modify billing details Log into the Norton account, then go to “My Subscriptions” and select the item you want to manage. Select “Billing Information” or “Payment Method” to edit your billing information. You can also deactivate auto-renewal from here. Check that your card is in good condition to prevent interruptions in your subscription. Norton sends renewal notifications via email to inform users in advance of the expiration date.

Yes, based on what Norton plan you choose, you are able to install it onto up to five or 10 gadgets. Norton 360 Deluxe and Premium plans can be installed on multiple devices on Windows, macOS, Android, and iOS. Through your Norton account’s dashboard, users can distribute instructions for installation to different devices through email or a QR code. This allows you to safeguard all of your family’s devices with one account.

If you decide to cancel the Norton subscription, the service will remain in effect until the close of the current cycle. Then, real-time protection along with virus updates as well as additional premium options will be removed. It’s essential to deinstall the program or switch to a different antivirus to ensure your protection. Norton might send reminders or offer discounts on renewals to motivate you to keep your security in check.

Scroll to Top