Arlo customer service
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FAQs
How can I contact Arlo customer service for support with my security system?
Contacting Arlo’s customer service is easy and convenient. Arlo offers a variety of support options, including live chat, telephone support, and a comprehensive online knowledge base. Sign in to your Arlo Account by visiting the Arlo official website. You will have access to a variety of personalized support options, including device-specific help. Live chat is available in the “Support section” during normal business hours. You can access phone support for Arlo Smart subscribers by logging into your account. Arlo’s Community Forum is a great place to find answers and ask questions from Arlo users as well as Arlo Moderators if your issue is not urgent. When contacting customer support, make sure you have your receipt of purchase and serial number handy.
What should I do if my Arlo camera is not connecting to Wi-Fi or going offline frequently?
Arlo’s connection problems are among the most common. They can be easily resolved by simply checking some basic settings. First, make sure your Wi-Fi is strong at the location where you have installed your Arlo. The distance between your router and walls, doors, or other obstacles can affect connectivity. Verify that the firmware on your router is current and that it can support the required frequency band. (Most Arlo devices are 2.4GHz WiFi). Try restarting the camera or removing it and adding it again via the Arlo App if the camera is offline. If you have an Arlo base station and router, it may be helpful to perform a power cycle. Avoid placing cameras close to metal objects and microwaves, as they can interfere with the signal. Arlo customer service will guide you through advanced troubleshooting or determine if the hardware is faulty if problems persist.
How do I reset my Arlo camera or base station to factory settings?
The factory reset of your Arlo device can resolve many issues, including connectivity issues and firmware bugs. For your Arlo device, find the reset button (usually a tiny pinhole). Press it with a paper clip for 10-15 seconds or until the LED begins to flash amber. The LED will flash amber if the camera is reset. Press and hold the reset button for the same amount of time on Arlo SmartHubs or base stations. The LED will also blink amber. The devices will then be removed from your Arlo account, and you will need to set them back up in the Arlo App. Be sure to keep your Wi-Fi credentials on hand during the reinstallation. Resetting your device will delete all settings and configurations. This should only be done as a last option unless you are advised otherwise by support.
How does Arlo's subscription plan work, and is it necessary for using the cameras?
Arlo has subscription plans, such as Arlo Secure or Arlo Secure Plus, that provide access to cloud storage, object detection, activity zones, emergency response services, and smart alerts. You can use Arlo without a subscription, but you will be limited to local storage and live streaming (if your device has a microSD card slot or base station). You won’t get smart notifications or cloud video history without a subscription. Arlo Secure costs a small monthly fee for each camera. Secure Plus includes unlimited cameras as well as premium features. The subscription is worth it if you want a more advanced AI-powered security system. Subscribe via the Arlo App and manage your plan at any time.
What is the difference between Arlo Secure and Arlo Secure Plus?
Arlo Secure is a premium subscription plan, and Secure Plus is a similar one. However, they differ in terms of camera coverage and features. Arlo Secure usually covers one camera but can be expanded to include multiple cameras for an additional fee. It also includes cloud storage and smart alerts for people, vehicles, pets, and packages. Secure Plus allows unlimited coverage in a single location. It also includes all of the benefits from Secure plus 24-hour emergency response. You can contact emergency services, such as fire, police, or medical, from your smartphone even if you are at home. Secure Plus is ideal for those who have multiple cameras or want professional-level monitoring.
How can I view or download recorded footage from my Arlo camera?
If you have an Arlo Secure subscription, it’s easy to view and download footage from your Arlo cameras. Browse recorded events in the Arlo App by selecting the “Library”. To play a clip, simply tap on it. Tap the icon to download a clip. It will then be saved in your phone’s Gallery. You can also access your Arlo account on a computer by visiting my.arlo.com. Similar options are available. You may have to remove the SD card from the base station or SmartHub and then insert it into your computer if you are using local storage. Direct access via the app is limited to files stored locally. To avoid any glitches, always ensure that your camera’s software is updated.
Can I use Arlo cameras without internet or Wi-Fi?
Arlo cameras are heavily reliant on internet connectivity for streaming live footage and uploading recordings to the cloud. Certain models, such as the ArloGo series, use cellular data rather than Wi-Fi and are, therefore, ideal for places without internet access. You can still use your Arlo camera with local storage via SD card or USB during internet outages if you have an Arlo smart hub. However, you will not be able to view the footage remotely until you restore the connection. While full functionality is only possible when connected to the internet, some hardware and setups allow for partial offline use.
How do I extend the battery life of my Arlo cameras?
Consider adjusting some settings to maximize the battery life on your Arlo camera. Reduce the length of the video and the resolution if you don’t need ultra-high definition. To limit the number of times the camera records, you can adjust the motion sensitivity or set up activity zones. This will prevent the camera from being triggered by passing vehicles or animals. You can save energy by turning off the night vision or spotlight when they are not required. Battery health can be maintained by regularly charging your cameras and avoiding extreme temperatures. Also, firmware updates can optimize battery performance. Be sure to update your camera when updates are available.
Why am I not receiving motion alerts from my Arlo camera?
There could be several causes for motion alerts not to work. Check if the Arlo system has been armed. Only armed modes trigger motion detection. Verify that notifications are enabled both in the Arlo App and on your phone. You should also review your activity zones and motion sensitivity settings, as they directly impact what triggers alerts. Alerts may not be activated if your camera is located too far away from the activity or if the motion detection settings have been set too low. Check that the firmware on your camera is current and your subscription is active. Smart alerts are only available with an active plan.
Are Arlo cameras compatible with smart home systems like Alexa or Google Assistant?
Arlo cameras work with all major smart home ecosystems, including Amazon Alexa, Google Assistant, and Apple HomeKit. You can view live feeds using smart displays such as the Google Nest Hub or Echo Show and control your system with voice commands. Open the Arlo App, navigate to the Settings menu, and select “Smart Home Integration” to connect your Arlo Account with your platform. This integration allows for automated routines, home automation, and voice control. It makes your security system more responsive and seamless.
How secure is the Arlo system in terms of privacy and data protection?
Arlo is committed to protecting the privacy of its users and their data. All video footage, in transit or at rest, is encrypted with AES256-bit encryption. Arlo uses Two-factor Authentication (2FA) for an additional layer of security. Your cloud recordings will be stored in data centres that meet international privacy standards if you subscribe to Secure or Secure Plus. Arlo will not share or sell any user data to third parties. It’s still important to change your passwords regularly and to use 2FA to reduce the risk of unauthorized access.
What are Arlo's warranty terms and return policy?
Arlo provides a One-Year Limited Hardware Warranty on most products. This warranty covers defects in workmanship and materials under normal usage. The product must be purchased from an authorized retailer. You will need to provide proof of purchase. Arlo will replace or repair your device at no charge if it is defective during this period. Arlo offers 30-day returns for products purchased directly through its website. Return policies of third parties may apply if you purchased your device from them. Keep your receipt after purchasing your device and register it for warranty.
Can I install Arlo cameras myself, or do I need a professional?
Arlo’s cameras are all designed for self-installation. This makes it simple for homeowners and tenants to install their security systems themselves without the need for professional assistance. The Arlo App provides step-by-step instructions on how to sync devices, mount cameras, and connect to Wi-Fi. Installation is minimal because cameras are usually wire-free. Arlo offers installation services for users who want a professional touch. You can book these directly on the Arlo app or website. The setup process is designed to be simple and can be completed within 30 minutes for each device.
Why is my Arlo camera's video quality poor or grainy?
A weak internet connection can cause poor video quality, especially when streaming in high definition. If buffering is occurring, make sure that your camera is in range of a strong WiFi signal. You can also adjust the video quality settings within the Arlo App to a lower setting. Check the lens of the camera for any dirt, smudges, or water spots, which could cause the image to be distorted. Video clarity can be affected by environmental factors such as low lighting and glare. Updating your camera’s firmware and restarting it occasionally can fix temporary video glitches.
How do firmware updates work on Arlo devices, and why are they important?
Firmware updates are essential for Arlo devices to maintain system security, improve performance, and add new features. These updates are delivered automatically by your device when it is connected to the Internet and not recording. The Arlo App has a “Device Setting” and “Firmware” section where you can manually check updates. It is important to keep your Arlo system up to date to take advantage of the latest features and protect yourself against security vulnerabilities. The camera or basestation may restart during the update. Plan updates for low-activity periods to avoid interruptions.