DoorDash customer service
We hope to provide a complete resource for DoorDash customer support and customer service contact details below. Help us keep our directory current by adding any updated information you may have for DoorDash.
Customer Service
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FAQs
How can I contact DoorDash customer service if I have an issue with my order?
If you have an issue with a DoorDash order -whether it’s frozen food, missing items, or a delivery late- the fastest way to reach support is via your DoorDash App or the website. When you open your latest order, click “Help” and choose the problem. After that, you’ll be taken through a series of steps before being connected to a support representative. You can also chat with us or request a callback right via the help page. In case of urgent issues, particularly when a delivery is in progress, you can use the in-app chat feature to receive faster assistance.
What should I do if my DoorDash order never arrived?
If your package was tagged as “delivered” but you haven’t had it delivered, don’t get stressed. The first step is to double-check the delivery address and ensure that your dasher didn’t drop off the food at a nearby location (like your lobby, porch, or mailbox). If you are still unable to locate it, look through the order’s history. Then click the order you’re looking for and then click”Help” or the “Help” icon. Select the “Order hasn’t arrived” option, and then DoorDash will investigate the issue. Based on the circumstances, the customer may be eligible for an exchange as well as DoorDash credits.
Can I get a refund from DoorDash if there's an issue with my food?
DoorDash indeed offers refunds and partial credit if there’s a problem when you order food, such as when the food is not available or is cold, wrong, or in a poor state. It is necessary to notify the problem via the app in a reasonable amount of time (usually within two hours). Click on the order details, select “Help,” and follow the directions to submit your complaint. DoorDash evaluates each request separately and typically will offer DoorDash credit or full refunds, based on the specific circumstances.
How do I cancel a DoorDash order after placing it?
The decision to cancel an order will depend on how fast you respond. If the establishment hasn’t officially confirmed the order or the dasher isn’t assigned, you may cancel your order and receive a full refund. Go into the “Orders” tab within the app, then tap the order that is currently active and choose “Cancel order.” If food items are being cooked or a driver has been assigned waiting to arrive and you’re waiting for a driver, you may only get the full amount or nothing whatsoever. DoorDash will display your eligibility to receive a refund before confirming the cancellation.
What happens if my dasher delivers to the wrong address?
If you have received your food at an incorrect address, it is best to notify us immediately using your DoorDash app. Visit the food item in question and click “Help,” and choose “Delivered to an incorrect location.” DoorDash will ask you for clarification and will try to verify what took place. If they decide that the driver was mistaken and you’re not able to get an entire or partial refund, the person who delivered it could be penalized. Check that you have your address for delivery and that the instructions are current to avoid this problem.
Is there a way to get in touch with my dasher directly?
Yes! If your food is in the process of being delivered, you can get in touch with your dasher using text messages in the app or by phone. Simply tap the delivery card in use on the screen, and you’ll be able to text or call the driver. This is particularly useful if you have to provide specific instructions for delivery, update your address, or even clarify something. Your personal information is not divulged -it’s private. DoorDash hides both your number and the number of the driver for security reasons.
How do I dispute a charge from DoorDash?
If you notice a charge on your credit or bank card statement that isn’t right, begin by looking through your “Order History” within your DoorDash app. It could be a hold that is pending, payment for a subscription (like DashPass), or an adjustment to your tip. If you think the payment is incorrect, then go to the app’s help section or go to help.doordash.com and make a complaint. You’ll have to provide the details of the order as well as the reason why you believe that the charge isn’t correct. DoorDash is going to investigate the issue and reply generally within 24 to 48 hours.
How can I change the delivery address after placing an order on DoorDash?
Modifying the delivery address during the order isn’t easy. If the restaurant isn’t making your food yet and a dasher hasn’t been assigned yet, you may be able to cancel your order and make a new order using the correct address. If your order is in the process of being prepared, simply tap on the delivery you are currently in and check if there’s an option to edit your address. Alternately, you can make contact with Dasher via email (once given) or utilize the chat feature in-app. Remember that a drastic alteration of address may cause problems, particularly when it’s far from the location of origin.
What is DashPass, and how does it benefit me?
DashPass is a subscription service offered by DoorDash that offers benefits such as zero delivery costs and reduced service charges on orders made by participating restaurants. It’s particularly useful for those who order often. The cost of the subscription is around $9.99 monthly. The majority of users claim that it will pay for itself within a few orders. DashPass subscribers also gain access to exclusive deals and deals with partner services, such as grocery delivery.
How do I report a missing item in my DoorDash order?
Missing items are among the most frequently encountered problems. If you have received your order but something is missing, for example, a side dish or drink, you can open the order within the app, then tap “Help,” and select “Missing Items.” You’ll be asked to indicate the items that are missing. After you’ve submitted the information, DoorDash may issue partial credit or a refund based on the amount and severity of the problem. The feedback is also sent to the restaurant for improvement.
Can I schedule orders ahead of time on DoorDash?
It’s true: DoorDash allows you to plan your order. This is a great option when you’re planning an event with a large group, such as a dinner party or business lunch celebration. When you check out, there’s an option to “Schedule in the future.” You can select the time and date that is the most convenient for you. This will ensure that the food is promptly delivered and in good condition, and you don’t have to wait until the last moment.
What should I do if the DoorDash app crashes or glitches?
If your app fails to function or appears unstable, try closing and opening it again. If that doesn’t work, look for updates in the app store. Reinstalling or clearing the cache of the app could assist in fixing persistent problems. If the app doesn’t cooperate, you can visit DoorDash’s website. DoorDash website and place an order or get in touch with support. You may also contact support regarding technical issues by sending an inquiry through the help section on the application or help.doordash.com.
How do I leave feedback about a dasher or restaurant?
Following each service, DoorDash prompts you to leave a rating as well as, optionally, comments. You can rate the restaurant or dasher on a 1- to 5-star scale. If you notice something that stood out, either good or bad, you can use the comment section to express your opinion. Honest feedback can help DoorDash keep its quality high and reward excellent service (or respond in the event of a problem). You can also visit “Order Histories” and provide or edit feedback afterward.
Is there a way to get priority delivery on DoorDash?
Certain restaurants provide some restaurants offer a “Priority delivery” option at checkout with a charge. This option puts your order ahead of other orders and allows you to have your food quickly. It’s helpful when you’re in a hurry or are hungry. Although it’s not guaranteed to be the fastest delivery, it does reduce waiting times, particularly during busy times.
How does DoorDash handle bad weather or delays?
In the event of bad weather, heavy traffic, or high volumes of orders, delivery timings. DoorDash will usually inform you of delays and will update your delivery time. If the conditions are dangerous, certain orders could be automatically cancelled. In such cases, the customer will usually be reimbursed. You’ll be able to track your driver’s progress in real time and get in touch with them if you’re worried about delays. It’s important to be patient, as drivers usually do their best under difficult conditions.