Esoteric customer service
We hope to provide a complete resource for Esoteric customer support and customer service contact details below. Help us keep our directory current by adding any updated information you may have for Esoteric.
Customer Service
- How to reach a live person:
- This is a direct number to an Esoteric customer service rep
- Hours of Operation:
- Mon-Fri: 8am-5pm PT
- Email:
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Click here to update this department.
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- Customer service link:
- Main Company URL:
- Description:
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FAQs
How do I summon assistance when lost in the labyrinth of your website?
Whisper not into the void—click the orb marked “Contact Us” in the lower right corner. There, a guide shall emerge, cloaked in helpfulness.
What forms of arcane payment do you accept?
We accept most modern runes—Visa, MasterCard, AmEx, and digital coin of the PayPal realm. Crypto is not yet blessed by our treasury.
My order vanished into the ether. Where might it be?
Track its essence via your account’s “Order History.” If it has slipped between dimensions, reach out to our agents of resolution.
Can I return an artifact I no longer desire?
Within 30 cycles of the moon (30 days), you may. It must be untouched, unspoiled, and returned with its original energies intact (aka, packaging).
Do you ship to realms beyond the known borders (internationally)?
Yes, our caravan travels far. Duties, taxes, and temporal delays may apply depending on your realm’s customs.
I entered the wrong incantation (address) at checkout. What now?
If the spell (order) has not yet been cast (shipped), contact us swiftly. Otherwise, we’ll need to perform a retrieval ritual.
How can I join your inner circle (email list)?
At the bottom of our scroll (website), there lies a box. Enter your sacred name (email), and enlightenment (offers) shall follow.
What is the meaning of “backordered”?
It means the item dwells in limbo, out of stock but destined to return. You may still claim it and await its reappearance.
Why was my transaction declined by the Gatekeepers (bank)?
Mysteries abound, but often it is a mismatch of numbers, insufficient funds, or a warding spell (security hold). Consult your bank’s oracle.
Are your items imbued with authenticity?
Yes. Each item is sourced with care and intention, free of illusion or deceit. We stand by their origin and quality.