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Eufy customer service

Contact information related to Eufy customer service, customer support and technical support can be found below. Please feel free to update any of the Eufy customer support information we have to make sure our site is kept as current as possible.

Customer Service

Phone: 800-988-7973

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  • Hours of Operation:
    • Mon-Fri 6:00AM – 5:00PM (PT)
      Sat-Sun 7:00AM – 3:30PM (PT)
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FAQs

How do I actually reach someone at Eufy customer service when I need help?

Reaching Eufy customer service isn’t as hard as you might think, but there’s definitely a “right way” to do it if you want quick and useful help. The fastest route is usually through their official website. They’ve got a contact form where you can describe your issue in detail—just make sure you include your product name, order number, and what’s going wrong. If it’s something urgent or you’re really stuck, their live chat feature is a lifesaver (and way faster than waiting on email). Some people also use their customer support email: support@eufylife.com. Response times vary, but if you message them on a weekday, you’ll usually hear back within a day or two. They also have regional phone numbers depending on where you’re located, but email and chat tend to get things moving more quickly in most cases.

It depends on how you contact them. If you go through live chat during working hours, you might get help almost immediately. Email is a little slower—you’re probably looking at a 24–48 hour wait. That said, response times can get longer during big sale seasons or if they’ve just released a new product and support is flooded with questions. One trick? When you email or submit a ticket, be super clear and detailed upfront. Mention your device model, the issue you’re having, what you’ve already tried, and attach any screenshots or videos that show the problem. The more info you give them, the faster they’ll be able to help without needing to follow up multiple times.

Honestly, yes—you can. Like any tech brand, there are mixed reviews online, but Eufy’s support team generally knows their stuff. If you’re dealing with something like a glitchy app, a camera that won’t connect to Wi-Fi, or a vacuum that’s not charging, they’re pretty good about walking you through solutions. Most of the time, they’ll try to resolve the issue remotely by walking you through some steps like resetting the device, reinstalling the app, or updating firmware. If all else fails, they’ll usually offer to replace it (as long as you’re under warranty). The best part? They’re pretty respectful and patient, even when you’re clearly frustrated—because hey, tech can be frustrating.

Eufy gives you a standard 12-month warranty on most of their products, and in some cases (like if you buy directly from them or during special promos), you might get up to 18 or 24 months. The warranty covers manufacturing defects, so if your camera stops recording or your vacuum motor fails without any user damage, you’re covered. What it doesn’t cover is stuff like dropping it, water damage (beyond the rated waterproof level), or hacking it open to try to fix it yourself. To use the warranty, you’ll need your order info and maybe a picture or video showing what’s wrong. Go to their website, fill out the support form, and they’ll usually get back with either a fix or an offer to send a replacement. It’s not instant, but they’re usually pretty fair and responsive.

Yep, Eufy offers a 30-day return policy, but only if you bought the product directly from them or their official Amazon store. If you ordered through another retailer, you’ll have to follow that store’s return process. Assuming you’re within the 30 days, it’s pretty straightforward. You contact their support team, they’ll give you an RMA number, and then you send it back with all the original parts and packaging. If it’s defective, they usually cover the shipping cost. But if you just changed your mind, you might be responsible for return shipping. Once they get the product back and check it out, you’ll get a refund in about a week or two. Just make sure it’s not banged up or missing accessories, or they might deduct part of the refund.

If your Eufy device starts acting strange—like freezing, disconnecting from Wi-Fi, or just not doing what it’s supposed to—it could be a software issue. Thankfully, Eufy makes firmware updates pretty simple. First, open the Eufy Security app and tap on the device that’s giving you trouble. If an update is available, it’ll show a prompt or an “Update Available” tag. Make sure your device is fully charged or plugged in and that your internet connection is solid—firmware updates can fail if your Wi-Fi cuts out halfway through. If things don’t improve after updating, try deleting and reinstalling the app, or doing a soft reset on the device itself. For more stubborn bugs, Eufy’s support team might have a beta firmware fix or more advanced steps. Just don’t forget to back up your settings where possible, especially if you’ve got a lot of customizations.

Nope, there usually aren’t any sneaky charges when dealing with Eufy support—at least not if your product is under warranty. If something breaks and it’s a manufacturing issue, they’ll replace it without charging you a dime, and sometimes they even cover shipping. But there are some “ifs.” If the problem was caused by user damage (like dropping a camera or spilling water on something not waterproof), they won’t cover it. Also, if you try to return a working product just because you changed your mind, you might be asked to pay for return shipping. Out-of-warranty repairs or replacements might come with a cost too, but they usually give you options like discounted replacements instead of charging full price.

Yes! Eufy actually does a solid job at guiding people through setup. Each product comes with instructions, and the Eufy Security app includes walkthroughs for connecting your device to Wi-Fi, setting up notifications, adjusting motion sensitivity, and more. If you get stuck during installation—say your doorbell won’t sync, or your RoboVac won’t connect—you can jump on a live chat or shoot them an email. They’ll talk you through what you’re doing wrong (which, let’s be real, happens to all of us). They don’t do in-home installations, but they make it easy enough to do it yourself, even if you’re not tech-savvy. Their YouTube channel also has helpful videos that walk you through everything step by step.

Some of the top issues users run into with Eufy products include devices not connecting to Wi-Fi, the app not syncing or crashing, motion detection acting weird, cameras randomly going offline, or video quality dropping. Another big one? Notifications not working, which can be frustrating when you’re relying on real-time alerts. With vacuums like the RoboVac, users sometimes report mapping issues or cleaning cycles not completing. Most of these issues can be fixed by resetting the device, updating firmware, or tweaking your home Wi-Fi settings. But if that doesn’t work, Eufy’s support team is usually good about walking you through more in-depth troubleshooting or offering a replacement if needed.

If you’re worried about privacy, you’re not alone—especially when it comes to security cameras. But the good news is Eufy takes customer data seriously. When you contact support, they might ask you for product logs or videos that show what’s wrong. It’s totally optional to send this stuff, but if you do, Eufy claims it’s only used for technical troubleshooting and nothing else. They won’t store your data longer than necessary, and they comply with privacy laws like GDPR and CCPA. You can even request that your support data be deleted after your case is closed. Plus, your actual security footage stays encrypted and stored either locally or in the cloud (if you’ve opted into their cloud service), not on their servers unless you give explicit permission.

If you’ve done everything Eufy suggests—reset the device, reinstalled the app, updated the firmware—and it’s still not working, the best thing you can do is collect all the info and contact support again. When you reach out, include your order number, serial number, and list everything you’ve already tried. This helps them skip the basic steps and jump straight into advanced troubleshooting. Sometimes they’ll request logs from the app or ask for a short video that shows the issue in action. If they confirm the device is faulty and you’re under warranty, they’ll usually send a replacement right away. If you’re outside the warranty window, they might offer a discounted replacement or a repair if it’s fixable.

Yes, Eufy has a pretty global reach when it comes to support. Their main website lets you pick your region so you can get region-specific help and contact info. If English isn’t your first language, don’t worry—support is available in several languages including Spanish, German, French, Italian, and more depending on where you’re located. Their app and user manuals are also translated for different markets. Live chat is often the best option for non-English speakers since they use translation tools to help you in real time. Email support works too, but responses might take a bit longer if your case is routed through a regional support team.

Eufy actually makes it pretty easy to leave feedback, and they genuinely seem to care about it. After your case is closed, they’ll usually send you a follow-up email asking how your experience was. It’ll have a link to a short survey where you can rate the support and add comments. If you want to go beyond that, you can leave a review on their Amazon page or post your thoughts on social media or forums like Reddit. Whether you had a smooth experience or hit some snags, giving honest feedback helps them improve—and it helps other users know what to expect.

That’s the worst, right? You finally get your new camera or vacuum, and it’s dead before you even get to test it. If that happens, don’t panic—just get in touch with Eufy support right away. If the product is dead on arrival (DOA), they’re usually quick to ship you a replacement once they confirm the issue. They’ll likely ask for a video or photo as proof, and you’ll need to give them your order number. Keep the box and all the accessories until the whole return or replacement is sorted out. DOA cases are usually treated with priority, and if you’re within the 30-day return window, it’s even easier to get a new unit or a refund.

Absolutely, and Eufy support can definitely help you get connected. Most of their security cameras, doorbells, and vacuums work with Amazon Alexa and Google Assistant. Some of the newer models are even compatible with Apple HomeKit. You’ll need to link your Eufy account to your smart home app, which sometimes trips people up if the settings are off or the firmware isn’t updated. If you run into issues with voice commands or devices not syncing properly, Eufy support can help walk you through it step-by-step. They can even help with setting up routines—like turning on a light when motion is detected by a EufyCam. Just make sure your firmware and apps are up to date, and you’ll be good to go.

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