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Federal Express customer service

Find contact information for Federal Express customer service and technical support below. While here, don’t forget to rate your customer service experience, add comments and find the latest Federal Express customer service news.

Customer Service

Phone: 800-463-3339

  • How to reach a live person:
    • Keep repeating the word, “representative” through all messaging. Takes about 4-5 times.
  • Hours of Operation:
    • 7am-10pm CST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
      Click here to update this department.

FAQs

What is the best way to contact FedEx customer service for support?

The best method to contact FedEx customer service is to call their customer support number toll-free at 1-800-463-339 (1-800-Go-FedEx). This number is accessible all hours of the day and offers help with billing, tracking, shipping and other questions. If you contact them, make sure to bring your tracking number or shipping details in order to speed up the process. You can also contact the support team via Live Chat on their site or via the FedEx mobile application. If you need assistance with less urgent issues, FedEx also offers an email contact form. The FedEx customer service agents are specially trained to assist individuals and businesses efficiently.

To follow the progress of a FedEx delivery in real-time, visit the FedEx website and input the Tracking # to the “Track” bar on the home page. You can also sign up to receive delivery notifications via email or text that send real-time updates at each stage of shipping. The FedEx mobile application is a fantastic option for tracking your delivery while on the move, providing the option of push notifications and tracking via GPS for specific shipments. If you’re a business client and want to track your business’s deliveries, the FedEx Delivery Manager offers a more extensive dashboard for tracking and managing several packages at the same time.

In the event that your FedEx tracking shows that the package was delivered, but you haven’t received it yet, begin by checking around your home, including your doors to side porches garages, and neighbors who might have accepted delivery on behalf of you. If the package is still unable to be located, call FedEx customer service immediately, quoting the tracking number. FedEx will conduct a trace of the package to find the details of delivery and try to track down the package. In most cases, the packages are discovered within 2448 hours. If there isn’t, FedEx will guide you through the claim procedure to get a return or replacement based on the amount of your shipment and the terms of service.

For a claim to FedEx to claim a lost or damaged, lost, or missing package, go to the FedEx Claims website to follow step-by-step directions. It is required to provide shipping details, including the tracking number, along with the information for the shipper and the recipient, as well as a description of the missing or damaged items. Also, you should provide any documentation that supports the claim, including pictures of the damaged item, invoices, receipts, or invoices. FedEx generally processes claims in 5 to 7 business days, but complicated cases can require longer. It’s crucial to file claims quickly, ideally by 21 calendar days from the date of delivery (for damaged products) as well as 60 days (for lost packages).

FedEx provides a variety of shipping options to meet your requirements. FedEx Express is a time-specific, premium service that is ideal for urgent, overnight, or international shipping. FedEx Ground is more affordable and is used mostly for business deliveries, with time frames of 1-5 days for business within the continental U.S. FedEx Home Delivery is a domestic delivery service that runs from Monday through Saturday and offers weekend and evening delivery. Selecting the best service is contingent on your time frame, budget, and destination. Each one of these options provides the ability to track delivery and provide confirmation of delivery, as well as additional insurance coverage.

It is true that FedEx has scheduled delivery options, however, the delivery times vary according to the method of shipping. For regular shipping delivery times are estimated and are not guaranteed to an exact hour. The good news is that FedEx Delivery Manager lets recipients personalize deliveries by selecting delivery windows, keeping packages at FedEx places, or rescheduling delivery times. For shipments that are critical to business, FedEx First Overnight or FedEx SameDay provide time-specific options, including delivery at the beginning of the day and same-day time frames. Remember that additional charges could be charged for delivery time-specific adjustments or other premium services.

FedEx Delivery Manager is a no-cost tool that allows customers who live in the US to take greater control of incoming deliveries. After registering, you will be able to get advanced delivery notifications and can also customize delivery times, redirect packages to the appropriate FedEx address, or permit FedEx to leave a parcel without the need for a person. This is a great option for those who work outside of regular delivery hours or require additional security. The service is accessible through the FedEx site or mobile app and allows you to keep all of your shipments in one spot.

If nobody is present at the time FedEx attempts to deliver and the package is not delivered, they are able to either drop the package (if there is no need for a signature), leave an address tag on the door with directions for re-delivery, or direct it to the nearby FedEx address. The door tag should include options like making a second delivery or redelivery of the package at an adjacent FedEx facility. In some instances, you might also be able to electronically sign or authorize delivery in your absence through FedEx’s Delivery Manager.

FedEx usually keeps packages in the local offices or pick-up locations for up to seven days when an attempt to deliver is not made and no specific instructions are given. If the package has not been accepted or redelivery not scheduled within the time frame the package could return to the recipient. Customers may request a longer hold or schedule deliveries via FedEx Delivery Manager. It is crucial to respond quickly when you get a delivery notice to ensure that your package won’t be returned.

FedEx does provide delivery on Saturdays and Sundays via specific services like FedEx Home Delivery. Saturday delivery is the norm for a lot of residential shipments, while Sunday delivery is offered in all major metropolitan regions. FedEx Express also offers Saturday delivery for certain shipping options. But, FedEx typically does not offer delivery during important U.S. holiday weekends and therefore, deliveries at these times might be delayed. You can check the schedule for holidays on their website or talk with a customer support representative to confirm.

FedEx provides a variety of packaging materials for free to customers who use FedEx Express services. They include boxes, envelopes, tubes, pouches and envelopes available for purchase via the internet or collected in FedEx Office locations. When it comes to FedEx Ground and Home Delivery, Customers typically supply their own packaging, however, FedEx also sells packing products in stores. It’s essential to select packaging that is snugly fitted to your item, provides sufficient protection, and complies with FedEx’s weight and dimensions guidelines to avoid charges.

Indeed, FedEx provides extensive international services for over 220 countries. Based on how urgent the delivery is, you may choose from options like FedEx International Priority or FedEx International Economy. If you’re shipping internationally, you’ll have to supply documentation from customs authorities that includes an invoice for commercial use and perhaps export permits, based on the destination and item. FedEx provides tools such as Global Trade Manager. Global Trade Manager to assist you in understanding shipping regulations, calculating taxes and duties, and making sure you are in compliance of your shipment.

To contest a charge or to report a billing issue to report a billing issue, sign in to the account of your FedEx account and then go through the Billing Online portal. You can then view invoices, make requests for dispute, and track the status of resolution. Alternatively, you can call FedEx customer service to request help from the billing department. If you want to dispute a charge, it’s essential to present documents supporting the claim and an exact reason for the mistake. Most disputes are resolved within a few days, based on the nature of the dispute.

Indeed, FedEx offers volume-based discounts and special rates for eCommerce sellers as well as frequent shipping. If you open an account with a FedEx Business account, customers will gain access to tools for shipping including tracking dashboards and discounts on international and domestic shipping. Further savings are offered through programs such as FedEx Rewards or through connecting FedEx with other platforms such as Shopify and eBay. For large-volume shippers, FedEx may also offer special rates or specific account management.

FedEx is working towards sustainability targets and aims to achieve the goal of carbon-neutral operations in 2040. The company is investing in alternative delivery vehicles, electric vehicles, and environmentally sustainable packaging. FedEx also utilizes route optimization technology to decrease emissions and the use of fuel. Customers can join in the sustainable efforts by opting for the paperless billing option, reusing packaging, and using the carbon offset option offered by FedEx for their shipments. FedEx also releases annual sustainability reports that track the progress made towards achieving these environmental targets.

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