Hikvision customer service
Quickly locate Hikvision technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Hikvision page at any time.
Customer Support
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FAQs
How can I contact Hikvision customer support?
You can contact Hikvision customer support through their regional support centers via phone or email. You can also reach out using the support/contact form on the official Hikvision website.
Why is my Hikvision camera not showing live view on the app?
This could be due to network issues, incorrect camera settings, or outdated firmware. Make sure your camera is connected to the internet, the Hik-Connect app is updated, and the correct stream type is selected (main/sub stream).
How do I add a device to the Hik-Connect app?
Open the app, log in, tap the “+” icon, and scan the QR code on the device. You can also manually add it using the serial number. Ensure the device is online and linked to your Hik-Connect account.
What should I do if my Hikvision device is offline?
Check your internet connection, power supply, and router settings. Reboot the device and ensure DHCP is enabled. Also, verify that the device’s network settings are correct and not conflicting with other devices.
How can I view recorded footage from my Hikvision DVR/NVR?
Access the device through the monitor or app, go to the Playback section, select the date/time, and choose the camera. You can then review and download the recorded footage.
How do I enable motion detection alerts?
Log in to your device via the web interface or app, go to “Event” settings, enable “Motion Detection,” draw the detection area, and configure the schedule. Don’t forget to enable notifications in the app.
My Hikvision device says “Device is bound to another account.” What should I do?
This means the device is already linked to a different Hik-Connect account. You’ll need the original account holder to unbind it. If you can’t contact them, you may need to submit an ownership verification request to Hikvision.
Can I access my Hikvision system remotely?
Yes, using the Hik-Connect app or web portal. Make sure remote access is enabled on your device, and the device is added to your account. A stable internet connection is required.
How do I update firmware on my Hikvision device?
Firmware updates can be done via the device web interface or using the SADP tool. Visit the official Hikvision portal or contact support to obtain the correct firmware file before updating.
How do I contact Hikvision customer support?
You can reach Hikvision customer support through phone, email, or by submitting a request on their official website. Support availability may vary by region, so check local service hours.