Koodo customer service
Quickly locate Koodo technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Koodo page at any time.
Customer Service
- How to reach a live person:
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- Hours of Operation:
- Mon-Fri: 10am-9pm
Sat: 10am-6pm
Sun: 12pm-6pm
- Mon-Fri: 10am-9pm
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FAQs
How can I contact Koodo customer service for help with my account or technical issues?
Koodo provides a variety of ways to connect with their customer support team. The simplest and most well-known method is to utilize the Koodo Help virtual chat feature, accessible all hours of the day via their web site. This AI-powered agent can assist with billing queries, planning changes or troubleshooting. If you’d like to talk to a live representative you can request a phone call during the hours of business by contacting Koodo Assist. Simply request the agent to “speak with a representative” and follow the instructions. If you are a customer already using Koodo, Self Serve is a great option. The Koodo Self Serve app or portal is a fantastic option for managing your account without having to make a phone call.
What are the typical wait times to speak with a Koodo customer service agent?
The waiting hours to reach Koodo customer service can vary based on the time and day you contact. The peak times, like on weekdays, during lunch or evenings, can cause longer wait times. To avoid long waiting times, it’s recommended to schedule a callback in times that are not peak, such as early mornings. Koodo’s callback service makes it unnecessary to hold on the line this is a major convenience. Koodo concentrates on providing digital-first assistance, meaning that most questions can be answered by using Koodo Assistance or its Self Serve app prior to having to call a person.
How do I change my mobile plan with Koodo?
Modifying your mobile phone plan with Koodo is easy and is done online using your Self-Serve portal. Once you’ve logged into the portal, you’ll be able to access”Plans” and then click on the “Plans” section, where you’ll find a list of options that will work with your account. The flexibility of plans offered by Koodo is a huge benefit, since they provide Shock-Free(tm) information as well as the ability to alter your plan without charges. Be sure to read through the details of your new plan thoroughly before confirming it, particularly in the case of the Tab contract, since it could impact your monthly fees. If you’re in need of help, Koodo Assist can walk you through the process.
What is Shock-Free(tm) Data and how does it benefit Koodo customers?
Shock-Free(tm) Data is one of the most popular features offered by Koodo. It will ensure that you don’t get shocked by the high cost of overage at the close of your month. After you’ve used up all of your data, your access will be halted and you won’t be charged additional. You’ll receive a message that informs you of your limit and can decide whether you want to buy an additional data charge or keep waiting until the billing cycle is reset. You have complete control over the use of your data and budget, which makes Koodo an ideal option for those looking to stay clear of bill shocks.
How do I upgrade my phone with Koodo?
Koodo offers phone upgrade options via their Self-Service portal. You can browse the newest phones and check upgrades that are eligible according to your current tab status. If you’re eligible to upgrade to the new Tab, you can select between Tab Basic, Tab Mid, and Tab Plus according to your credit score and preference. Koodo provides flexible monthly payment plans and lets you choose to keep your current plan or switch to a new one when you upgrade. Once you’ve decided on your choice, your upgraded phone is sent to your address, or you may pick it up in store depending on availability.
What is the Tab with Koodo, and how does it work?
The Koodo Tab is a program for payment that allows you to buy the phone today and then pay it off over 24 months. Instead of paying the entire cost upfront, the phone’s cost is divided into manageable monthly installments added to the bill. If you select a phone, Koodo will show you the monthly Tab cost. After 24 months, the Tab is paid off, and your phone bill will be automatically eliminated. This program gives users access to premium phones with no significant upfront cost, and you can upgrade to a new Tab once your old one is fully paid off.
How do I transfer my number to Koodo from another carrier?
The transfer of your phone number over to Koodo is an easy procedure that usually takes a couple of hours. After you sign up, Koodo will ask if you wish to keep your current phone number. You’ll be required to provide your current account number as well as the phone number to which you’d like to transfer. Keep your current SIM in use up until the transfer is completed. You’ll receive a message informing you to sign the port. If you approve, your account will be transferred into Koodo and your previous account will be closed automatically. It is important to back up your contacts and verify any early termination fees from your old service.
What should I do if I lose my Koodo phone or it's stolen?
If your device is damaged or lost, it’s crucial to take action immediately. You can sign in to the Self-Serve account and shut down your account immediately to avoid any unauthorized use. If you’ve signed up for Koodo’s Device Protection Plan, you can claim Brightstar (now Likewize) to receive a replacement device. You must also notify the authorities in your area if it is stolen. When you’ve got your replacement or can retrieve your device then you can activate your account. It’s recommended to change your passwords and look for suspicious activities.
How do I cancel my Koodo service?
To terminate an account on your Koodo accounts, you have to talk to a customer support representative by calling back or chatting. This request can be made via Koodo Assist. If you’re still on a Tab agreement and you’re responsible for the remaining balance of the tab. There’s no cancellation fee over what’s included in the Tab balance. Before you cancel, think about whether switching to a cheaper plan may be more suitable for your requirements. If you’re moving your account number to a different carrier, then your Koodo Account will shut down automatically when the porting is completed.
Does Koodo have 5G service, and how can I access it?
At present, Koodo is expanding its 5G network access, however, the availability is contingent on your location and the device you use. To access 5G you require a compatible phone with 5G as well as a plan with 5G service. Koodo is still operating with Telus. Telus network provides high coverage across the country with features like LTE as well as 5G service in selected cities. Visit Koodo’s site for coverage maps as well as updates regarding when 5G is scheduled to be made available to more regions and customers.
How can I view and pay my Koodo bill online?
Koodo lets you see and pay your bills via its self-service web portal or mobile application. After you log in, head to”Billing” in the “Billing” section to view your balance, download previous invoices, and pay with a direct or debit card. You can make pre-authorized transactions to ensure that you have a hassle-free bill every month. Billing on paper is by standard, however, you can opt to receive reminders via email. The ability to track your bills online will ensure the transparency of your bill, and it is possible to keep track of your usage to be sure you don’t get any unexpected costs.
Can I suspend my Koodo service temporarily while traveling?
Koodo indeed has a seasonal hold program that allows you to place your account in standby for up to six months at a discounted rate (typically $15 per month). This is a great option for students, snowbirds, or long-term travelers who wish to keep their account and number active without paying the all service charges. For the holds to be activated, your tab must be paid in full and you need to make a request for the change via the customer support as well as Koodo Assist. After you have returned you can return to a normal plan.
What roaming options does Koodo offer for international travel?
Koodo provides Easy Roam, which allows you to make use of the minutes and text messages, and data when you travel. In the U.S., Easy Roam costs about $12/day for domestic destinations, while in international locations, you generally pay 15 dollars per day. The only cost you pay is for the days that you utilize your phone, and there is a maximum annual charge in a billing cycle. You can activate Easy Roam through Self Serve before traveling. Alternately, you can buy international roaming add-ons to meet particular data or call requirements. Make sure you check the coverage of your location.
Is there a way to get a paper copy of my Koodo bill?
Koodo is a company that is digital-first and is a proponent of paperless billing, but if you want the printed version of your bill you can get it in PDF format via Self Serve. Self Serve website. Just sign into the portal, click on the Billing tab, and then click on the bill you wish to print. If you need a printed copy of the bill for reimbursement or documentation reasons, contact customer support to ask for one. There could be a fee to print copies, which is why the digital format is preferable when it’s feasible.
How do I switch from Prepaid to a Postpaid plan with Koodo?
If you’re using Koodo’s prepay service and wish to switch to a postpaid monthly plan, it’s possible to do this by going to any Koodo store or calling customer service. You’ll have to go through an examination of credit and be required to show proof of identification. If you’d like to keep your phone number, contact the customer service representative to transfer it. After the transfer is complete, you’ll be able to access other plans, including Tabs to phones data-related add-ons and features such as Easy Roam.