LifeLock customer service
Find contact information for LifeLock customer service and technical support below. While here, don’t forget to rate your customer service experience, add comments and find the latest LifeLock customer service news.
Customer Service
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- Hours of Operation:
- 24/7
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FAQs
How do I contact LifeLock customer service for help with my account?
To reach LifeLock customer service, call their toll-free number at 800-543-3562. The customer service team is available 24/7 for any identity theft emergencies and every day between 6 a.m. and 5 p.m. (PT) to answer general billing and account concerns. If you’re having difficulty accessing your account, have trouble logging in, have questions regarding your account, or require assistance understanding credit alerts LifeLock’s staff is educated to walk you through the process of resolving it step-by-step. If you prefer not to call, LifeLock also offers an online chat service that is secure and accessible through the member portal.
What should I do if I receive a LifeLock alert that I don't recognize?
If you get a LifeLock alert regarding an activity you don’t recognize, like an inquiry into your credit or bank account application or an address change, you must respond immediately. Log in to your LifeLock account via their mobile app or on their website to look over the alert’s information. If the activity seems unfamiliar or suspicious, inform LifeLock directly through their mobile app and call customer service immediately. The Restoration Team can begin investigating and, if necessary, you can take action to safeguard your identity. Rapid response is essential in the prevention of identity theft and LifeLock advises its customers to go through any alerts quickly and respond in the shortest time possible.
What does LifeLock's Identity Restoration service include?
LifeLock provides Identity Restoration as a core component of the service. If you lose your identity, even though you’re a member, LifeLock’s U.S.-based Identity Restoration specialists will work with you directly to recover your identity. This involves helping you file fraud reports and close compromised accounts. They also help you call creditors and challenge unauthorized transactions. They also help you with setting up fraud alerts and credit freezes with the main credit bureaus. If there are major problems, LifeLock may assign a specific case manager who will handle your recovery. They aim to save you time and stress while aiding you in returning to financial stability.
How do I cancel my LifeLock subscription?
If you wish to cancel the LifeLock subscription, you have to reach the Member Services team by calling 1-800-543-3562. They are on hand to help with cancellations, address questions regarding your billing cycles, and assist you with the procedure. You aren’t able to cancel your subscription on the mobile or website This is a frequent cause of confusion. LifeLock generally bills each month or annually, which is why it’s best to cancel before the next date of billing to avoid any additional fees. Make sure you confirm your cancellation by email or your account’s status after it’s completed
How does LifeLock help protect against identity theft?
LifeLock protects against identity theft by keeping track of millions of points in data and alerting you of possible dangers. They analyze credit applications, changes to addresses, as well as dark web activity or even court records to identify indications of fraud. If suspicious activity is detected, you will receive an immediate alert, allowing you to take action immediately. LifeLock also offers cash-back for stolen funds to the extent of a specified amount, depending on your plan, in addition to insurance for personal expense compensation and legal assistance if your identity has been compromised. Their team collaborates with the major credit bureaus to monitor and protect your identity.
Does LifeLock offer credit monitoring, and how does it work?
Absolutely. LifeLock provides credit monitoring as a part of the majority of packages. Based on the level of your subscription, you’ll get alerts from one or two or all 3 major credit bureaus (Experian, TransUnion, Equifax) when there are significant updates to your report. This can include new credit accounts as well as inquiries, address changes, and public records such as foreclosures or bankruptcy. By being alert to these changes, you’ll be able to detect identity theft and reduce the harm. LifeLock’s dashboard lets you see your credit score and status and is updated every month with certain plans.
What's the difference between LifeLock's Standard, Advantage, and Ultimate Plus plans?
LifeLock has a variety of plans available that can meet the various needs of security. Standard plan: The standard plan provides the basics of identity monitoring and alerts and reimbursement for stolen funds for $25,000. Its Advantage program provides more protection with credit and bank alerts for activity and raises the amount of reimbursement up to $100,000. The highest-tier Ultimate Plus plan includes all the features, including three-bureau credit monitoring, 401(k), and investment account monitoring. It also offers one million dollars in the amount of reimbursement for the theft of funds. Your decision is contingent on the degree of protection you’re looking for and the type of assets you’d like to monitor.
Can LifeLock protect my children's identities, too?
LifeLock indeed has the Family plan that comes with child Identity Protection, which examines the child’s Social Security number and personal details for indications of abuse. Children are more frequently victimized by thieves who steal identity information, as their credit scores are clean, making them the perfect victims. LifeLock is a watchdog for credit file creation as well as dark web data breaches and other indications of fraud. It then informs parents right away. If your child’s information is compromised, the same restoration services, along with financial safeguards, are available. It’s an important addition for families who want to protect their entire family.
What happens if LifeLock misses a threat or my identity is stolen?
If your personal information is taken when you’re a LifeLock member, and they are unable to prevent or discover any breach in the first place, then you’re secured. LifeLock will cover an amount of up to one million for expenses related to identity theft like legal costs, as well as lost wages and stolen funds, based on the plan you choose. Additionally, they assign an Identity Restoration Specialist to assist you throughout the recovery process including closing off fraudulent accounts to resolving mistakes that appear on your credit file. The guarantee gives security, knowing that you’ll have professional and financial support in the most dire scenario.
Is LifeLock worth it compared to other identity protection services?
LifeLock is regarded as one of the most comprehensive identity theft security services currently available. Its association with Norton provides security features like VPNs, dark web monitoring, and anti-virus tools, which distinguishes it from other simple competitors. The real-time alerts, the extensive monitoring options, and the identity repair services offer solid protection against fraud. Although it is more expensive than others, the protection layers, as well as the high reimbursement coverage along with U.S.-based customer service, make it a worthwhile expense for families and individuals who are serious about protecting their identity.