Lowe's customer service
Lowe’s is a national big-box retailer of home betterment products and consumer goods. Lowe’s stores include appliances and other hardware-related products. Lowe’s offers customer service by phone, email or FAQs.
Customer Care
- How to reach a live person:
- Press 3 for customer care live person
- Hours of Operation:
- Mon – Sat: 7am – 11pm EST
Sun: 10am – 7pm EST
- Mon – Sat: 7am – 11pm EST
- Email:
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- Customer service link:
- Main Company URL:
- Description:
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FAQs
What is Lowe's customer service phone number and how can I reach them?
Customer service at Lowe’s is available by dialing 1-800-445-6937. The number can be used to assist customers with online orders installation, store purchases as well as billing, warranties and many more. The call center is open from Monday through Saturday between 8:30 a.m. and seven p.m. (ET) as well as on Sundays between 8:30 a.m. and 7 p.m. (ET). No matter if you’re a DIY-er or a professional contractor or just checking the status of a return, this number connects you to knowledgeable personnel that can assist with most questions.
What are Lowe's return and exchange policies for online and in-store purchases?
The return policy of Lowe’s allows new, unopened merchandise that is returned to the store within the 90-day period from the date of purchase, regardless of whether the item was purchased online or in-store. For customers with a credit card from Lowe, the return period is extended to the full 365 days for items that qualify. You’ll require a receipt or an ID that is valid to process the return. Refunds are usually made in the same manner as the original payment. Things like large appliances, outdoor power equipment, and other special order items might have different return policies, typically requiring a 30-day return timeframe. Be sure to keep the original packaging and paperwork for a hassle-free return process.
How do I track an order placed on Lowes.com?
To keep track of your Lowe’s purchase, you need to log in to your account on the internet and go into the “Orders and purchases” section. Here, you can check the status of current or completed orders. If you made the purchase in a guest account, you can access the confirmation email you received from your order, which includes an online tracking link. You’ll get updates from the service (UPS, FedEx, or Lowe’s own delivery department) with estimates of delivery dates as well as any delays. For large installations or appliances, A separate confirmation of scheduling will be provided either by phone or email.
What should I do if my Lowe's delivery is delayed or missing?
If your order from Lowe’s has been delayed or isn’t arriving on the date you expected, check the tracking information in your confirmation email. Sometimes, delays by carriers are because of logistics or weather-related problems. If tracking does not update for more than 24 hours or indicates that the package was delivered but you’ve not received your package, call Lowe’s customer support immediately. For installation or large appliance delivery, call 1-877-505-4923 the Lowe’s support for installation. Support staff will help you track the item and check deliveries, as well as then issue refunds or replacements when needed.
Can I cancel or modify an order after placing it with Lowe's?
Orders made through Lowes.com may be canceled within a brief timeframe until they’re processed and delivered. When your purchase is able to be cancelled it will be listed on your online account in “Orders and Purchases.” But when the order is either completed or has been delivered, it cannot be changed or cancelled. In these cases you’ll have to keep waiting for the product to arrive before returning it. For custom-made items, the cancellation policy will differ based on the item kind and the supplier. Customer service can provide the exact details.
Does Lowe's offer installation services, and how can I schedule them?
Absolutely. Lowe’s offers professional installation services for a variety of home improvements, such as flooring, appliances, doors, windows, HVAC, plumbing, and many more. It is possible to schedule installation when you purchase in-store or on the internet. After the purchase has been completed, Lowe’s or a licensed local contractor will reach out to you to confirm measurements and site conditions and to schedule the installation. They also provide free consultations to discuss a variety of services. For questions or updates that relate to your installation, they can call 1-877-505-4923..
How does Lowe's curbside pickup work, and is it available nationwide?
The curbside pickup service is offered by Lowe’s at all of its locations throughout the U.S. To make use of it, simply select “Store Pickup” at checkout, and then keep an eye on your “Ready to pickup” email. After that, drive to the store and park in a designated curbside location and call the number for the store that is within your mail. An associate from Lowe’s will take your order straight to your vehicle. Pickup is usually accessible during normal opening hours, but it’s recommended to confirm availability with the store in your area.
What is Lowe's price match policy, and how do I request it?
Lowe’s provides a Price Match Promise to ensure that customers receive the most value. If you discover an identical product at a lower cost in a nearby or a qualifying online retailer, Lowe’s is willing to match it at the moment of purchase. Just show evidence of the price difference to an associate at the store or send the request via the Internet. The product must be available at both Lowe’s and the competitor, and the same applies to the clearance sale, third-party marketplace sellers or special offers.
How do I use a Lowe's gift card online or in-store?
Gift cards from Lowe’s can be used on the internet and in-store to purchase eligible items. For use in stores, you simply need to show the card at the time of checkout. Online, type in the number on the gift card as well as the PIN in the process of making payment. If the amount is greater than the balance of your gift card, you’re asked to pay the balance using another method. Gift cards are reloaded in stores and do not expire or need to be charged for, making them a great present for anyone who is interested in home improvement.
What is the Lowe's Advantage Card, and what benefits does it offer?
The Lowe’s Advantage Card can be described as a retail credit card that provides unique financing options and daily savings. Cardholders can enjoy discounts of 5% on eligible purchases or may choose to get special financing for large purchases (up to 6 months interest-free for orders of more than $299). Cardholders also get extended return times and project-specific promotions. It’s perfect for those who shop regularly or people who are planning major remodels. Applications can be made via the internet or at any location at Lowe’s, but a credit approval.
How can I find out if a product is in stock at my local Lowe's store?
To find out if the item is available locally, visit the page for the product on Lowes.com. Enter your ZIP code and then select the store you prefer. The site will show if the item is available and how many units are available, and if it is available to be delivered or picked up. The associates in the store can also help determine availability. This is particularly useful for DIYers or contractors who require materials fast and are looking to be sure of not having to wait for delays.
How does Lowe's handle damaged or defective items?
If you received damaged or defective goods from Lowe’s or through pickup or delivery, you should contact customer service as quickly as you can. In many instances, they’ll schedule an exchange, return, or replacement for free or a visit by a technician to install the item. If the product is damaged on delivery, be sure to notify them in the first three days. If the item is under guarantee, Lowe’s is able to assist in warranties or service appointments.
Can I return special-order items or custom products to Lowe's?
Custom items (like custom-made doors, countertops, or blinds) might have different return policies. In general, these products cannot be returned unless they are damaged or defective upon receipt. If a return is not possible, Restocking charges may be applicable. Make sure you read the return policies when you purchase and then speak with a Lowe’s representative to clarify any questions before making a custom purchase.
Does Lowe's offer military or veteran discounts?
Absolutely, Lowe’s provides a 10% discount on all purchases to military personnel who are active, as well as veterans and the immediate families of their members. To qualify for discounts, customers need to join MyLowe’s Military Program through the Lowe’s website or mobile app. After verification, the discount will be automatically applied when you shop. It is available either in-store or online, but it does not include gift cards or installation charges, as certain services.
How can I contact Lowe's customer service for online order issues?
If you encounter issues with a Lowe’s online purchase, for example, issues with delivery, items that are not correct, or billing issues, call Lowe’s at 1-800-445-6937 or utilize the live chat option on Lowes.com. Make sure you have your order number as well as the email address that you entered when you checked out. You can also contact us via social media channels or by going to your local store to get assistance with pickup from your online store orders and returns.