McAfee customer service
McAfee was a computer security company that developed anti-virus and other security applications. McAfee was acquired by the Intel corporation in 2011. The McAfee brand was retired in 2014 and its products are marketed as Intel security programs. Intel supports legacy McAfee products by phone, email and form submission.
Technical Support
- How to reach a live person:
- Continually press “#” until transferred to a person.
- Hours of Operation:
- Mon-Fri: 7am – 8pm CST
- Email:
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- Customer service link:
- Main Company URL:
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FAQs
How can I contact McAfee customer service for help with my product or subscription?
McAfee provides multiple options for support, including installation, billing, and product activation. The easiest way to contact them is via their official website, www.mcafee.com. You can contact live chat support or submit a request. Or you can schedule a callback with an agent. A helpful Virtual Assistant is available 24/7 to help with basic questions and troubleshooting. When you log into your McAfee Account, you can access more personalized support, such as viewing your subscription history and licenses. McAfee offers priority support for urgent issues, such as identity theft protection and virus removal.
What should I do if I forget my McAfee account password or can't log in?
You can quickly recover your McAfee password or email if you forget it. Click on the “Forgot Your Password” link at home.mcafee.com. Enter your McAfee email address, and you will receive instructions for resetting your password. Check your spam or junk mail folder if you do not receive the email. If you have lost access to your account or email, you must contact McAfee Customer Support with the necessary verification information. This may include billing details or a license key.
How can I renew or extend my McAfee subscription?
Renewal of your McAfee account is necessary to maintain uninterrupted protection. Logging into your McAfee Account, selecting “My Account”, and then choosing the subscription that you wish to renew will allow you to renew your plan. You can then choose whether you want to renew your subscription monthly or annually. Your subscription will renew automatically if you enable auto-renewal. You will receive a renewal reminder before your subscription expires. You can also purchase a subscription card at a retailer and then enter the activation codes to extend your coverage.
Is McAfee Total Protection worth it, and what features does it include?
McAfee Total Protection, one of the most popular products from the company, offers antivirus protection as well as identity theft protection. It also includes a password manager and a secure VPN. This is a comprehensive security solution that can be used by individuals or families. It protects your privacy online with encrypted browsing, and it will alert you if any of your data is found on the dark web. It is a worthwhile investment for many users, particularly those who wish to secure multiple devices with a single subscription. Depending on the plan you choose, you can also access McAfee’s parental controls and identity monitoring.
How do I install McAfee on a new device or reinstall it after a reset?
If you follow the steps, installing McAfee onto a new device or one that has been reset is easy. Log in to your McAfee Account and select the subscription or license that you wish to use. To download the latest version of your device’s OS, click “Download”. Run the installer after downloading it and follow all on-screen instructions. Enter your login credentials and, if necessary, a license code. To avoid conflict, if you are reinstalling McAfee after a virus removal or reset, make sure to uninstall all remaining McAfee software using the McAfee Remove Tool available on their site.
Why is my McAfee software not updating or scanning properly?
If you’re having problems with your McAfee Software, it could be due to corrupted or incomplete files, incomplete installations, or conflicting software. To begin with, make sure your internet connection is working properly. Updates require a stable network. Try restarting your PC and manually checking the McAfee Interface for updates. If the problem persists, you may want to run the McAfee Support Tool, which will automatically scan for problems and apply fixes. Other antivirus software can also cause problems. Make sure McAfee is the only security program on your device. If none of the steps above work, McAfee’s technical support may be able to provide more detailed help.
How do I cancel my McAfee subscription and avoid auto-renewal?
Log in to your McAfee Account at home.mcafee.com. Go to “My Account”, then click on the Subscriptions tab. You’ll find the option there to turn off or manage the auto-renewal of each plan. After you disable auto-renewal, your subscription will still be active until its expiration date. However, it won’t automatically renew. A confirmation email will also be sent to you. You may need to contact customer service if you do not see the option to cancel or if you purchased your subscription through a third-party retailer.
Can I transfer my McAfee subscription to another device or user?
McAfee does allow you to transfer a subscription from one device to another. This is helpful if you are replacing a computer or changing phones. Log in to your McAfee Account and find your current subscriptions. You will see which devices are currently using licenses. You can deactivate the protection on a device to free up a license slot. Download McAfee onto the new device and sign in with the same credentials. The license will be used on the new device. You can invite your family by email to install McAfee protection on their devices.
What should I do if I suspect a virus or malware wasn't blocked by McAfee?
If you suspect that a virus or malware has escaped McAfee protection, run a complete system scan immediately using McAfee Antivirus. Real-time scanning can miss threats, but a deeper scan will catch them. You can try McAfee’s free tools if the problem persists. McAfee Stinger is a lightweight virus removal tool. McAfee also offers Virus Removal Services for stubborn infections. A certified expert will remotely clean your computer. You can also report suspicious files or behaviors to McAfee to update their threat definitions.
How many devices can I protect with my McAfee plan?
McAfee’s subscriptions allow you to protect up to 10 devices. McAfee Total Protection, for example, covers five or ten devices, including Windows PCs and Macs, Android phones, and iOS devices. Some advanced plans include unlimited coverage. Logging into your account to view the subscription details will allow you to check your device limits. You’ll have to remove protection from one device if you reach your limit. McAfee’s online dashboard makes it easy to do this. You can upgrade your plan if needed.
Is McAfee compatible with Windows 11, macOS, and mobile devices?
McAfee works with Windows 10, Windows 8, macOS, Android, and iOS. Their software is regularly updated to support the latest operating systems. McAfee offers full protection for Windows and Mac. Android users get access to anti-theft features, Wi-Fi scans, app privacy checks, and Wi-Fi scanning. iOS users get identity protection, secure browsing, and Wi-Fi scanning. To ensure compatibility, it’s best to download the most recent installer from the app store or your account. McAfee Customer Service can assist with troubleshooting or configuration if you are having problems on a particular device.
Does McAfee offer identity theft protection or dark web monitoring?
McAfee’s services have been greatly expanded to include Identity Theft Protection. This is especially true for its McAfee+ subscription and premium subscription levels. dark Web monitoring is one of these services. It scans compromised databases to alert you if any information about your financial or email account, passwords, or other personal data is found online. Some plans include Identity Restoration Services as well as insurance coverage of up to $1,000,000 in the event of identity theft. These features can be managed through the McAfee mobile app or dashboard. They work in the background and are always active. These tools are particularly valuable in the digital world of today, where data breaches have become more common.
Can I get a refund for my McAfee subscription if I’m not satisfied?
McAfee provides a 30-day money-back guarantee on most of the purchases made through their website. McAfee’s customer service can help you if you are not happy with the service or if you accidentally renewed your plan. Verifying your identity and supplying your order details are required to complete the process. You may be eligible for a refund if you bought McAfee from a third-party retailer or as part of a promotional bundle. You can review the McAfee support page or the McAfee refund policy to learn more about the terms of your subscription.
How can I make sure McAfee is working and my device is protected?
Check for the green tickmark on your Windows system tray or Mac menu bar to ensure that your McAfee program is protecting your device. Verify that the McAfee application is open and that real-time scanning, firewall protection, and other features are active. Check for any pending software updates and perform a quick scan to verify functionality. The dashboard will notify you of any issues, such as outdated virus definitions or expired protection. McAfee performs regular background scans, and you can schedule scans to increase security.
What’s the difference between McAfee LiveSafe, Total Protection, and McAfee+?
McAfee has several product lines that cater to the needs of different users. McAfee LiveSafe, originally included with new devices to provide essential antivirus and cloud security, is being phased out. McAfee’s flagship suite offers antivirus, VPN, and password manager as well as identity monitoring. The McAfee+ version includes all the features of Total Protection plus enhanced ID theft protection and credit monitoring. The right plan for you depends on whether you want basic antivirus features or comprehensive online security.