Microsoft customer service
Please find Microsoft customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Microsoft listing at any time if you have new information.
Customer Service
- How to reach a live person:
- Just press 0 until transferred. Took me 3 times.
- Hours of Operation:
- Mon-Fri: 5am-9pm PT
Sat-Sun: 6am-3pm PT
- Mon-Fri: 5am-9pm PT
- Email:
- This information has not been added.
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- Customer service link:
- Main Company URL:
- Description:
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- How to reach a live person:
- Speak “operator” at each prompt until connected to a live operator
- Hours of Operation:
- This information has not been added.
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- Email:
- This information has not been added.
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- Customer service link:
- This information has not been added.
Click here to update this department.
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- Description:
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Click here to update this department.
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Microsoft for MAC Support
Product Activation
- How to reach a live person:
- This is an automated system only
- Hours of Operation:
- 24/7
- Email:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Customer service link:
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Click here to update this department.
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- Description:
- If your online activation for a Microsoft product like Office doesn’t work, these are the people to make it work.. very helpful!
- How to reach a live person:
- Speak “Technical Support” at first prompt
Speak “Operator” until transferred
- Speak “Technical Support” at first prompt
- Hours of Operation:
- Mon-Fri: 5am-9pm PST
Sat-Sun: 6am-3pm PST
- Mon-Fri: 5am-9pm PST
- Email:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Customer service link:
- Description:
- This information has not been added.
Click here to update this department.
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Technical Support
FAQs
How can I contact Microsoft customer service for general support?
To contact Microsoft customer service, you can visit the official Microsoft Support page at support.microsoft.com, where you’ll find a variety of ways to get help based on your product or issue. For support related to Windows, Office, Xbox or any different services, Microsoft offers a live chat feature, phone support, community forums, and virtual agents. To get phone assistance, call 800-MICROSOFT (1-800-642-7676) in the U.S., though availability can vary depending on the location. Before calling, it’s a good idea to have your account ID, product ID email, or service tag available for faster assistance. When your account is using Microsoft 365 or Azure services, You can also get special support via the admin portal.
What should I do if I'm having trouble signing into my Microsoft account?
If you’re having trouble signing into your Microsoft account, the first step is to visit the Microsoft account recovery page at account.live.com/password/reset. You can select the reason you aren’t able to sign in, whether it’s because of a lost password, compromise of your account, or difficulty authenticating your identity. If you’re unable to access the backup email or phone number then you’ll have to fill in a comprehensive recovery form, which requests the most complete information about the use of your account. Microsoft uses this information to verify your identity. To protect yourself, turning on 2-step verification and keeping your login details current is strongly recommended to avoid the possibility of future login issues.
How do I request a refund from Microsoft for a digital purchase?
To request a refund for a digital Microsoft purchase- such as a game, app, subscription, or software- go to the Microsoft account order history page at account.microsoft.com. Look for the item you wish to be refunded and click “Request Refund” If it is an option. Refund eligibility is contingent on the kind of item purchased and the date of purchase. For instance, the majority of Xbox digital games need to be returned within 14 days of purchase, and the game should not be played in a significant way. Subscriptions such as Microsoft 365 may be eligible for prorated refunds based on usage. If the option of requesting a refund isn’t provided, you can call Microsoft Support directly and clarify the circumstance. Make sure you include the order number and the reason for your request.
What is the Microsoft 365 subscription, and how do I manage it?
Microsoft 365 is a subscription service that gives users the ability to access Office software (like Word, Excel, and PowerPoint), OneDrive cloud storage, Microsoft Teams, and other features, such as advanced security tools and AI. It is available to students, families, individuals, and companies. The best way to control your subscription is by logging in to your Microsoft account. There, you can access billing information and change your plan, include or eliminate users (for families or business plans) and also cancel your subscription at any time. Microsoft 365 subscriptions are usually charged monthly or annually and renewal or upgrade is simple through your account dashboard.
How do I activate Windows if I've changed hardware or reinstalled it?
If you’ve recently replaced major hardware, such as the motherboard, or reinstalled Windows, You may have to renew the Windows license. Microsoft connects Microsoft Windows digital licenses with the account you have on your Microsoft account, so activation is much easier if you’re signed in using that account. Navigate to Settings > System activation and then click “Troubleshoot”, and then choose “I have changed the equipment on this device in the last few days”. Then you’ll need to you can sign in using your Microsoft account and choose the device that you’re using to restart Windows. If the automated method doesn’t work, it is possible to make use of an official product key (if there is one available) or call Microsoft support for assistance.
What is Microsoft's policy on product keys and software licensing?
Microsoft enforces strict licensing guidelines regarding its products. The product key can be described as a character code that is used to confirm ownership of a Windows or Office license. The keys should be obtained from authentic Microsoft suppliers or authorized retailers to avoid fraudulent or invalid keys. Keys for products are generally only valid for one activation, except if you purchased an unlimited or multi-device license. Sharing keys for products is a violation of Microsoft’s Terms of Service and can lead to being removed from the service or subject to restrictions. Make sure to keep your product keys in a secure area and make sure you register your product on your Microsoft account for better management and the possibility of reinstallation.
How can I reach Microsoft technical support for Office issues?
If you have questions about Microsoft Office products- like Word, Excel, Outlook, or PowerPoint- you can seek support on Microsoft Office help on the Microsoft Office help site or via the Microsoft 365 dashboard. You can use your online agent for questions of a basic nature or select “Contact support” to talk to an actual person. Based on the type of subscription, you can get phone or chat email support. Microsoft also provides guided walkthrough templates, as well as forums that help with formulas, formatting, and account setup and data. It is helpful for you to have your Office version along with error messages and the most recent changes in mind whenever you need to contact support.
How do I reset my Microsoft account password?
To reset your Microsoft password, go to account.live.com/password/reset, choose the reason you can’t sign in, and follow the on-screen prompts. You’ll be asked for proof of your identity with a second email, phone number, or the Authenticator application. If you’re not able to gain access to recovery options and you’re not able to access them, you’ll need to complete a verification form in as complete a manner as you can. Microsoft utilizes this information to verify ownership before accepting password resets. After verification, you can set up a new password and get access back to the account.
How do I cancel a Microsoft subscription, like Xbox Game Pass or Microsoft 365?
To end the subscription of a Microsoft subscription, go to Your Microsoft account > Services and Subscriptions page. Choose the subscription you would like to terminate, such as Xbox Game Pass, Microsoft 365, or Skype credits. Click “Manage” and “Cancel subscription.” You may choose to end auto-renewal or request a cancellation that includes a refund, depending on the plan you have selected and your usage. It is possible to cancel your subscription at the close of each billing cycle unless you are granted a refund. It’s essential to cancel before the renewal date to save yourself from additional fees.
What do I do if I suspect unauthorized charges from Microsoft?
If you see suspicious or unauthorized charges from Microsoft or PayPal on your bank statement or PayPal statement, the first thing you need to do is to check your Microsoft transaction history to determine whether the charge is tied to your bank account. If it’s not there, the charge may be a scam, or someone else may have access to your account without authorization. Go to account.microsoft.com, navigate to billing support, and report the charge. Microsoft will investigate and could stop the charges if it is found to be fraudulent. Consider changing your password or enabling two-factor authentication to increase your security.
How can I recover a hacked or compromised Microsoft account?
If you suspect that your Microsoft account was compromised, you can visit account.live.com and select “I believe that there’s a third party using the account.” You’ll be directed through a secure recovery procedure where you’ll be required to confirm your account’s details and enter a verification number and/or change the password. Microsoft could temporarily lock accounts with suspicious activity to protect your data. After recovering your account, it is important to correct your security information, set up two-step verification, and check account activity to confirm that the account was not altered in any way that isn’t authorized.
How do I set up parental controls on Microsoft devices?
Microsoft offers a range of robust parental control tools with its Microsoft Family Safety application. To set it up, go to account.microsoft.com/family and create a family group. There, you’ll be able to add child accounts as well as manage the time of your screen app limits, Web filtering, and activity reports. These settings work on Windows PCs, Xbox consoles, and Android phones if you have the Family Safety app installed. Parents can establish daily limits, obtain weekly usage reports, and block mature content or unapproved purchases via the dashboard.
What should I do if my Microsoft Surface device isn't working properly?
When the Microsoft Surface isn’t functioning correctly- such as not being able to power on or having battery issues- try basic troubleshooting, such as the hard reset or looking for firmware updates through Windows Update. If that doesn’t work, visit the Surface Support page at support.microsoft.com. It is possible to run diagnostics, plan repairs, or call support to request warranty services. Warranty-covered devices may be eligible for repairs or replacements that are free and Microsoft offers optional paid protection plans, such as Microsoft Complete.
Where can I download legitimate Microsoft software and updates?
Always download Microsoft software from official sources such as microsoft.com, office.com, or windows.com to ensure you’re receiving safe and up-to-date files. Avoid sites that are third-party because they could be hosting malware that is outdated or insecure. Microsoft often releases updates to security, as well as feature upgrades via Windows Update which you can access via Settings. For professional or enterprise users, Microsoft offers tools like the Volume Licensing Service Center and Visual Studio subscriptions with licensed software.
What is the Microsoft Authenticator app, and how does it enhance security?
The Microsoft Authenticator application is a free mobile application that provides an additional level of protection for your Microsoft account as well as other services. Instead of entering the password, you prove your identity by entering an authentic code generated by the app or by accepting an email notification. It is compatible with multiple-factor authenticator (MFA) and password-free sign-ins to Microsoft services. Once it is installed on your phone, connect directly to the account you have created by scanning a QR code that is located in your security settings on your account. This makes it more difficult for attackers to access your account to your account, if your password was compromised.