Motorola customer service
We hope to provide a complete resource for Motorola customer support and customer service contact details below. Help us keep our directory current by adding any updated information you may have for Motorola.
Cell Phone/Mobile Devices & Bluetooth
- How to reach a live person:
- Press # three times through the prompts
- Hours of Operation:
- Mon – Fri: 7am – 10pm CST
Sat – Sun: 9am – 6pm CST
- Mon – Fri: 7am – 10pm CST
- Email:
- This information has not been added.
Click here to update this department.
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- Customer service link:
- Main Company URL:
- Description:
- TTY Support available at 888-390-6456.
- How to reach a live person:
- Speak “English”
Press # until transferred to a person
- Speak “English”
- Hours of Operation:
- Monday through Friday from 9:00 a.m. to 5:30 p.m.(CST)
- Email:
- This information has not been added.
Click here to update this department.
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- Customer service link:
- Description:
- This information has not been added.
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Cordless Phones
Home & Office
- How to reach a live person:
- Speak “English”
Press # until transferred to a human
- Speak “English”
- Hours of Operation:
- 7:00 a.m. to 11:00 p.m. (CST)
- Email:
- This information has not been added.
Click here to update this department.
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- Customer service link:
- Description:
- This information has not been added.
Click here to update this department.
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- How to reach a live person:
- This is a direct line to a live person
- Hours of Operation:
- Mon-Fri: 8am-8pm ET
- Email:
- This information has not been added.
Click here to update this department.
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- Customer service link:
- This information has not been added.
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- Description:
- This information has not been added.
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iDEN Customer Support
Sprint/Nextel Phones
- How to reach a live person:
- Speak “English”
Press # until transferred to a person
- Speak “English”
- Hours of Operation:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Email:
- This information has not been added.
Click here to update this department.
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- Customer service link:
- Description:
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FAQs
How do I contact Motorola customer service for support?
Motorola offers a range of options to contact their customer service team. It is possible to call the toll-free phone number 800-734-5870 (available from Monday through Friday, generally 7 a.m. until 11 p.m. Eastern Standard Time). They also provide online support via Live chat available on their site, which allows agents to assist with troubleshooting problems, make warranty claims or respond to questions regarding products and accessories. If you need quick help, the Help section contains guides including FAQs, videos, and guides. You can also reach Motorola via social media platforms such as Twitter or Facebook to get quick responses. It is helpful to have your device’s model and IMEI available prior to calling support will help speed up the process.
What is the warranty policy on Motorola phones and accessories?
Motorola generally offers typically a one-year warranty for accessories and smartphones which covers manufacturing defects. The warranty covers repair or replacement for defective components or devices that fail without reason attributable to the users. However, it doesn’t provide coverage for damages caused by accidents, exposure to liquids or other unauthorized modifications. Certain models may have extended warranty, particularly if you choose Moto Care Protection Plans at the purchase time or within a certain time. If you want to make a claim for warranty you’ll have to show evidence of purchase. You may also be asked to return the device for an evaluation. Be sure to verify your product’s warranty information through the Motorola website to ensure that the policies are consistent according to region or the model.
How can I track my repair or replacement request with Motorola?
If you’ve brought your Motorola device for repair or are waiting for a replacement, tracking the request is simple. Once your claim is processed approved, Motorola sends you an RMA (Return Merchandise Authorization) number and tracking hyperlink via email. The number can be used to verify the status of your shipment or repair on Motorola’s support site. Repairs typically take about a week after the device arrives, and they’ll update you by sending you emails as the process progresses. If you encounter problems or delays that you are experiencing, you can call customer service using your RMA number immediately for assistance.
Does Motorola offer trade-in or upgrade programs?
It is true that Motorola provides a deal-in service that lets you swap eligible smartphones and get an amount of credit towards a brand more recent Motorola device. The process is quite simple You visit the Motorola trade-in site and answer a few questions regarding your current phone’s condition, and then receive an instant estimation. Once you’ve accepted the offer, you’ll be able to send your old phone via the prepaid label. Then, after confirmation, Motorola issues a promotional code or refund. Values for trade-ins vary based on the model of phone, performance and its physical condition. Sometimes, Motorola also runs upgrade promotions or offers that are limited to loyal customers, notably during new product launches.
What should I do if my Motorola phone is not turning on or charging?
When your Motorola phone isn’t able to turn on or charge, you should start by examining the basics: make sure that the charger and cable are working by using a compatible device. Make sure to clean the charger port with a soft cloth to get rid of any dirt or dust. If your phone isn’t responding Try trying a reset by pressing the volume and power buttons for approximately 10 seconds. If you have a device with a non-removable battery it is common to reset the system. If the issue continues it could be due to an issue with the hardware or battery malfunction. Contact Motorola support, or go to a certified service center to get assistance and repair.
How do I update my Motorola phone software?
Maintaining your Motorola phone up-to-date is essential to ensure security and performance. To see if there are any updates available you need to go to settings > system > advanced Software Updates. Motorola sends updates via the air and you’ll be notified when an update is available. Check that your phone is connected to the internet and has enough power prior to starting the update. Updates typically comprise Android version updates and updates to security, fixes for bugs and improvements to features. If your device isn’t receiving updates, ensure that it’s not modified or rooted. Motorola devices usually receive at minimum an important Android update and 2 year’s worth of security upgrades. However, this can vary by the model.
How do I reset a Motorola phone to factory settings?
If you’re having problems with software or need to wipe your phone prior to selling it the device or trade it back in you’ll be able to reset your Motorola phone to default settings. Go to Settings > System > Reset > Factory Data Reset. This will erase your personal information, apps, and settings, so make certain to backup anything important prior to the reset. After the reset, your phone will reboot and behave as it was a brand new device. If your phone has become frozen or unresponsive, you can reset it via the Recovery Mode by pressing a combination of power and volume buttons. Make sure to use this method with care because it’s irreversible.
What do I do if my Motorola screen is cracked or damaged?
A damaged screen is common, but Motorola has solutions. If your smartphone is in warranty and you bought Moto Care, which comes with damaged-intention protection for your phone, then you might qualify for no-cost screen replacement. In the event that you are not eligible, you can make an appointment for a repair through Motorola’s service center, however, charges will be incurred. Avoid repair shops that are not licensed because they could invalidate any warranty currently in place. You may also submit an online claim if you have extended protection. an Motorola technician will offer instructions on how to mail your phone to repair or arranging an in-store fix in the event that it is it is available.
How do I transfer data from my old phone to a new Motorola device?
Transferring your data onto a new Motorola phone is as easy with your Motorola Migrate application (for old phones) and using the Google accounts to sync method. During set-up, Motorola phones allow you to transfer photos, apps as well as contacts and messages from the old device via Wi-Fi or using a USB cable. Check that the data on your Google account is properly backed up on the previous device and then select to select the “Copy Apps & Data” option to set up your new phone. It is also possible to use cloud services such as Google Photos or third-party apps to gain greater control. Be sure to ensure that your gadgets are charged prior to beginning the process.
Where can I find user manuals or guides for Motorola devices?
Motorola provides extensive user guides and instructions for every device on the market. Go to support.motorola.com, select your phone model, and access step-by-step setup instructions, downloadable PDF manuals, video tutorials, and troubleshooting guides. These guides will help you understand everything from the initial setup to advanced features such as gestures, camera modes along with Moto Actions. If you bought your phone through a service provider or retailer, their site may contain specific guides. These manuals can be extremely useful especially if you’re unfamiliar with Motorola’s software capabilities or you’re creating your phone for someone who isn’t your own.
What is Moto Actions and how do I use them?
Moto Actions is a suite of gesture-based shortcuts only available to Motorola phones to improve user-friendliness. You can turn on these features by going to Moto Settings, Moto Actions. Some of the most common gestures include cutting twice to activate the flashlight and turning your wrist to activate the camera, and then lifting the phone to stop any calls that come in. These clever features can save you time and enhance the user experience without the need for additional apps. Every action is able to be switched on and off by itself based on the preferences of your. Moto Actions are light and don’t use a lot of battery, and are considered to be one of the most highly rated features by Motorola users.
Is Motorola 5G ready and which models support it?
Indeed, Motorola offers a variety of 5G smartphones that are available in a variety of prices. Flagship models such as Motorola Edge series, Motorola Edge series and select Moto G models support 5G connectivity, which provides speedier download speeds and lower latency for streaming and gaming. You can verify your phone’s specifications on Motorola’s website, or through the phone’s box to confirm the 5G connectivity. Remember that 5G connectivity also depends on the location and carrier of your phone. Motorola frequently upgrades its software to enhance 5G performance. Make sure that your device is running the most recent firmware for the most optimal experience.
How do I unlock my Motorola phone if I forget the PIN or pattern?
If you have forgotten the PIN for your phone’s lock screen or pattern If you forget your phone’s lock screen PIN or pattern, you can reset it by using your Google account through the Android Device Manager (Find My Device). Log into your account from a different device, then select your phone and select”Erase Device” “Erase Device” option. The phone will erase all your data however you can create a new lock code. Additionally, certain Motorola phones that feature facial or fingerprint unlocks are still able to be opened with biometrics. If none of these options work for you, a factory reset through Recovery Mode is the only option. Always make backups of your data frequently to prevent losing your data in these situations.
Does Motorola have its own customer service app?
Yes, a lot of Motorola phones are equipped with the Motorola Help application that comes with the user with diagnostics, tips and specific links to support for customers. You can conduct tests on the hardware, check the health of your battery, access details about your device, and begin a live chat and contact support directly from the application. It’s already installed on many new Motorola phones and can be beneficial if you require help immediately without having to visit the site. It also provides alerts regarding software updates and announcements regarding service. If it’s not available on your smartphone You can download it via Google Play Store. Google Play Store.
What should I do if my Motorola phone is overheating?
In the event that your Motorola phone is becoming abnormally hot, begin by closing any unneeded apps and reducing the brightness of your screen and shutting off background services such as GPS and Bluetooth. The phone may also overheat during video streaming or gaming particularly when charging. Take off the case to aid in cool down. Make sure that your phone is running the latest version since software issues can result in excessive CPU usage. If the issue persists then try to use the Moto Help app to run tests or call customer service. The constant overheating may indicate an issue with your hardware or a defective battery that warrants an evaluation by a professional.