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Sam's Club customer service

Sam’s Club is a membership only chain of big box warehouse shopping stores. Sam’s Club is owned by Walmart and was named after the founder of Walmart. Sam’s Club offers customer service by email, phone support and a physical mailing address.

Customer Service

Phone: 888-746-7726

  • How to reach a live person:
    • Keep pressing 0 until the recording transfers your call. Took me about 10 times!
  • Hours of Operation:
    • Monday – Friday
      8:00 a.m. – 8:00 p.m.

      Saturday
      9:00 a.m. – 5:00 p.m.

      Sunday
      10:00 a.m. – 6:00 p.m.

      All times Central (CST)

  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
      Click here to update this department.

FAQs

How do I contact Sam's Club customer service for general assistance?

You can contact Sam’s Club customer service by calling 1-888-746-7726. Customer service is available on Monday through Saturday between 7 a.m. and eleven p.m. CST on Sundays, and from 10 a.m. until eight p.m. CST. This number can be helpful in regard to questions related to the purchase of memberships, order returns, orders, and general help. You can also contact them by live chat through their website or via their Sam’s Club app for a more efficient digital experience. The support is well-trained to deal with most issues, such as online order issues or refund requests, as well as in-store purchasing questions.

Sam’s Club has a very flexible return policy to ensure that members are satisfied. All items purchased at Sam’s Club, both in-store as well as online, can be returned without or with a receipt. However, some categories, such as electronic items, have a 90-day return period, as products like tickets, gift cards, and custom-made products are not refundable. If you purchase online, returns are made via the Sam’s Club account by selecting the purchase and asking for the return label. Products can be returned at every Sam’s Club location. Refunds are usually returned to the original method that was used to pay within a couple of business days.

When an order is made through SamsClub.com, Cancellations or changes are restricted because of the speedy processing and delivery timeframe. If your order hasn’t shipped yet, however, you could be in a position to cancel it right via your online account by going to “Order Details” and checking for a “Cancel Order” button. If this option isn’t there, then the best option is to wait until delivery is completed and return the item via Sam’s club’s return process. If you are experiencing immediate problems, contact the customer service department to inquire about the status of the item and look into alternative options.

The process of tracking the status of your Sam’s Club purchase is easy and is accessible through your account’s dashboard at SamsClub.com or via the mobile application. After you have logged in, click “My Account” and click “Order History” to view the status of both current and previous orders. Each order will have a tracking number, which is linked to the shipping company’s website, allowing you to keep track of the delivery process. Additionally, you’ll receive emails, including tracking details after your order has been shipped. If you don’t receive any updates within a couple of days, getting in touch with customer service is the best option.

Sam’s Club offers two main membership options: Club and. Plus. Membership in the Club gives you access to discounted warehouse prices in bulk, whereas the Plus membership provides additional benefits, including free shipping on all online purchases, earlier shopping hours, and optical and pharmacy discounts. The process is simple: visit the neighborhood Sam’s Club or go to SamsClub.com and select the level of membership that best suits your requirements. The current annual fee is $50 for Club members, and the price is $110 for Plus. Members also enjoy exclusive savings online, coupons for digital purchases, and exclusive access to services such as tire installation and travel deals.

If you receive an item at Sam’s Club that is damaged, incomplete, or completely missing, you need to act swiftly. Begin by checking the details of your tracking and looking over the details of your order to make sure everything was shipped. Contact Sam’s Club customer service with the order number along with an exact explanation of the problem. If there is damage upon delivery, taking photographs of the item and its packaging could speed up your resolution. Sam’s Club typically offers prompt replacements or refunds on broken or missing items, assuring that the satisfaction of customers is a top priority.

If you’ve lost the password to your Sam’s Club account or cannot log in to your account, select the “Forgot Password” link on the login page. You’ll be asked to enter the email address for the account. The reset button will then be emailed to that email address, allowing you to set up a new password. If you’re not able to recall the email address or are having trouble accessing it, our customer assistance can help verify your membership as well as make changes to your login details.

Although Sam’s Club is a membership-based warehouse, customers who are not members can purchase items through their Sam’s Club website by paying the 10 percent non-member fee. However, to shop in the store and benefit from the benefits, it is necessary to have a current membership. Alternatively, you may be invited to join as a guest by a current member or buy day-long guest passes, but these might be subject to restrictions. If you shop regularly, having a membership is the most effective way to take advantage of all the benefits and discounts.

Sam’s Club accepts a wide selection of payment methods, including Visa, MasterCard, American Express, Discover debit card, Sam’s Club credit cards, and SNAP/EBT at-store. Digital wallets such as Apple Pay and Samsung Pay are accepted at club stores that allow contactless payments. For online purchases, PayPal is also an alternative. If they shop in-store, customers can expedite checkout by using Scan & Go, the Scan & Go feature of Sam’s Club’s app. Sam’s Club app, allowing customers to scan their purchases as they shop and then pay through their phones.

Scan & Go is a handy tool that is part of the Sam’s Club app that allows customers to scan items while they shop and skip checkout lines and pay via their smartphones. To utilize it, simply download the app then sign into your account, select Scan & Go, and begin scanning barcodes while adding items into your shopping cart. When you’re finished shopping, pay through the app and a receipt in digital format will be created. Present this receipt to an employee at the exit to get a quick confirmation.

Sam’s Club does not offer traditional price matching with rivals however, they will honor price adjustments for their own items if the price decreases within the first few days of the purchase. Typically you can ask for an adjustment to the price in the first fourteen days from the original purchase date. You’ll need the purchase receipt as well as your order’s reference number, and you may make the request in person or via customer service. The difference in price is usually paid back to your initial payment method or issued as credit.

Membership renewals are possible on the internet, via the Sam’s Club app, by telephone, or in person at the local club. You’ll receive reminders before the time of renewal. You can also select auto-renewal to save time. It’s easy to renew online; you just need to log in to your account, then click “Membership,” and follow the instructions to renew. For Plus membership, your cashback benefits and rewards will last for as long as your membership is active.

Sam’s Club offers a convenient Curbside Pickup service. When you make an online purchase, make sure you choose “Pick Up” at checkout and select a club’s location. You’ll get a message when your order has been processed. Make use of the app or website to confirm your arrival at the time you arrive, and a representative will deliver an order directly to the vehicle. You can control the scheduling, cancellation, or change of your pick-up within the order history section of your account.

Sam’s Club Pharmacy offers discounted prescription services for all members, and discounts on Plus memberships. You can manage prescriptions on the internet, transfer prescriptions from another pharmacy, and schedule auto-refills. A lot of pharmacies also offer vaccination screenings for health, as well as health services. Members have access to pharmacy services via Sam’s Club’s website or mobile app. Sam’s Club website or mobile application, which allows them to monitor prescriptions, receive reminders to refill their prescriptions, and handle medical information safely.

If you’re not able to resolve your issue by the standard customer service department, If you’re not satisfied, you can escalate your issue to Sam’s Club’s corporate office. Although there’s no specific customer service number for corporate customers, you can write them to Sam’s Club Member Service, 2101 South Simple Savings Drive, Bentonville, AR 72716-0745. You can also submit feedback via the contact form online at SamsClub.com. Make sure you include all pertinent information, including the membership ID, your order number and a concise explanation of the issue for faster resolution.

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