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Sony customer service

Sony is a global electronics manufacturing company. Sony makes consumer electronic products ranging from gaming systems, televisions, stereo headphones and personal computers. Sony offers customer service and technical support via a toll-free number, chat support and online support form submission.

Cameras, Camcorders and Digital Imaging Products

Phone: 800-222-7669

  • How to reach a live person:
    • Keep pressing 0 (3 times for me) and ignore the error messages
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • In Spanish: 1-800-222-7669 – Follow the (English) voice path for your product, and then select the option for Spanish support -Hours: Mon-Fri 9:00AM-10:00PM / Sat 10:30AM-7:15PM EST

Phone: 800-222-7669

  • How to reach a live person:
    • Keep pressing # and ignore their messages until they say, “Sorry, but I’m having trouble helping you” and then you will be transferred.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • In Spanish: 1-800-222-7669 – Follow the (English) voice path for your product, and then select the option for Spanish support
      Hours: Mon-Fri 9:00AM-10:00PM / Sat 10:30AM-7:15PM EST

Home Audio/Video & Remote Controls

Mobile Phones - Sony Ericsson

Phone: 866-766-9374

  • How to reach a live person:
    • Press 1
      Press # when prompted and a person will pick up
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

Phone: 866-357-7669

  • How to reach a live person:
    • Press # until they transfer you (took 3 times for me)
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

Monitors (Displays)

Television

Phone: 800-222-7669

  • How to reach a live person:
    • Keep pressing # and ignore their messages until they say, “Sorry, but I’m having trouble helping you” and then you will be transferred.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

Phone: 888-476-6972

  • How to reach a live person:
    • Keep pressing # and ignore their messages until they say, “Sorry, but I’m having trouble helping you” and then you will be transferred.
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

VAIO Pocket Music Player

Blu-ray Disc Player

Phone: 866-909-7669

  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 4 times.
  • Hours of Operation:
    • Not sure. Tried calling at 4:45AM PT and the message said to call back later.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

Phone: 866-918-2485

  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Mon-Fri 9:00AM-10:00PM EST
      Saturday 10:00AM-8:00PM EST
      Sunday Closed
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

BRAVIA Internet Video Link

BRAVIA Television

Phone: 800-222-7669

  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 4 times.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM EST
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

Phone: 800-222-7669

  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

Car & GPS Navigation

CLIE Handheld

Phone: 877-760-7669

  • How to reach a live person:
    • This is a direct number
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

Phone: 888-476-6972

  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Monday – Saturday 11:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

Computers - VAIO

Entertainment Robot / AIBO

Phone: 800-427-2988

  • How to reach a live person:
    • This is a direct phone number to a live person.
  • Hours of Operation:
    • Mon-Fri 9:00AM-10:00PM EST
      Saturday 10:00AM-8:00PM EST
      Sunday Closed
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

Phone: 877-462-4464

  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

Konica Minolta Cameras and Related Products

LocationFree

Phone: 866-925-7669

  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Mon-Fri 9:00AM-10:00PM EST
      Saturday 10:00AM-8:00PM EST
      Sunday Closed
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

Phone: 866-420-7669

  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

mylo Personal Communicator

PlayStation

Phone: 800-345-7669

  • How to reach a live person:
    • Press 0
  • Hours of Operation:
    • Monday – Saturday 6am-8pm PT
      Sunday 7am-6:30pm PT
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

Phone: 800-222-7669

  • How to reach a live person:
    • Keep pressing # and ignore their messages until they say, “Sorry, but I’m having trouble helping you” and then you will be transferred.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

Portable Audio/Video (Headphones, Players, Radios, Recorders)

Portable Reader System

Phone: 866-962-7669

  • How to reach a live person:
    • Keep pressing # and ignore their messages until they say, “Sorry, but I’m having trouble helping you” and then you will be transferred.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

FAQs

How can I contact Sony customer service for product support?

You can reach Sony customer support via a variety of ways based on the region you live in and the product type. To reach U.S. customers, the general contact phone number can be reached at 1-800-222-7669 (1-800-222-SONY), available from Monday to Friday. Sony also offers support via live chat and email assistance, as well as an online help portal on support.sony.com. Prior to contacting support for help, make sure you have the model number of your device and the proof of purchase. The support team at Sony is equipped to deal with everything from warranty claims to repair requests, to general inquiries and troubleshooting regarding electronics, including TVs cameras, PlayStation consoles, and audio equipment, as well as many more.

In the event that your Sony TV is not turning on, start by checking the basics, such as whether the TV is properly connected and whether the outlet is working. Disconnect the cable for a minute before plugging it back into the outlet and try turning it on with the remote as well as the power button on the device. If you’re still not getting a response make sure your power light flashing. Sony TVs have blinking codes to signify problems with software or hardware. You can search for the blink pattern on Sony’s online support manuals to identify the root of the issue. If this doesn’t solve your issue, then you might have to perform a unidirectional reset or contact Sony customer service to inquire about repair or warranty solutions.

To get support for your PlayStation console, visit the official PlayStation Support site at support.playstation.com, where you’ll find extensive troubleshooting guides, warranty details, repair forms, and live support options. Sony provides dedicated customer support to help with PlayStation problems, such as connectivity issues, login issues, or hardware malfunctions, as well as security issues with your account. If your console is covered under warranty, you could qualify for complimentary repairs or replacement. For more serious issues, such as blinking blue light or excessive heat repairs can be made online. Sony will help you navigate the process of shipping your console.

Sony typically offers the restricted warranty of a year for the majority of electronic devices, including cameras, TVs, headphones, and other audio devices. The warranty covers manufacturing defects; however, it does not cover physical damage, liquid damage, or wear and tear that is normal. To be eligible for a warranty, you must show evidence of purchase and then make an online claim for your product. The claim can be made via Sony’s support site or by contacting customer support. In a majority of situations, they’ll try to solve the issue first and then offer solutions for repair, replacement, or a reimbursement based on the circumstances.

It is true that Sony accepts returns on most of the items bought directly through Sony.com within 30 days from the date of delivery. The item must be in good in its Original packaging, accessories and. To return the item, you must sign in to the account you have created on your Sony account, navigate into your account history, and select the item that you would like to return. Follow the instructions to create an authorization to return the item. After Sony receives the item and confirms its quality they will make a reimbursement to the original payment method. Digital downloads, for instance, and open software are typically not refundable.

If you’ve brought a product to be repaired or serviced, you can monitor the progress of your request via Sony’s Repair and Tool for Service Status via their help website. You’ll need your service request number or the serial number to verify the status of updates. The software provides real-time updates, which include when the item is taken in and diagnosed, fixed, and returned. Sony will also send out emails throughout the entire process, making it simple to stay up-to-date without calling customer service several times.

The answer is yes. Sony provides limited assistance for a number of the obsolete products, particularly in regard to downloading firmware updates, manuals and troubleshooting manuals. However, repair or replacement parts may no longer be offered for certain models that were discontinued a few years ago. Visit this Sony Support website by entering your model and then access any available resources. If the device is not in good condition, Sony may suggest third-party repair facilities or provide discounts on trade-ins towards a new model.

If your Sony camera or lens is malfunctioning- whether it’s focus issues, image sensor problems, or error messages- you should first visit the Sony Support page for cameras and input your model number. Most frequent issues can be solved through updating firmware, doing an initial reset or altering settings. If none of these solutions work for you, you can file an inquiry for service via Sony’s repair center online. For cameras covered under warranty, repairs are usually free. Sony usually provides instructions for sending your camera to a service center that is authorized by Sony.

Firmware updates are essential to improve device performance and add new features as well as fix issues. You can upgrade to the latest firmware for your Sony device by going to the page for your product on support.sony.com, downloading the most current firmware, and following the directions. For gaming consoles and TVs, updating can be performed via internet-connected devices. Make sure that the power is always on while updating to avoid problems with the system.

Sony provides support to customers in the majority of countries in which it sells its goods. If you’re not located in the U.S., visit sony.net and select your country or region, and you’ll be taken to the home support site. From there, you’ll be able to access help for specific products, locate the number for customer service, and make repairs or warranty requests. Support options vary depending on the region, and not all of the services or repair parts are accessible worldwide.

The registration of your Sony product online will allow you to stay informed about firmware releases, promotions, product updates, and warranty information. Visit the Sony product registration page, input the serial and model numbers, and upload a proof of purchase if you require. Although registration isn’t required to obtain warranty coverage in many areas, it will accelerate the process and assist customer service in verifying ownership faster when dealing with support.

It’s true, Sony still provides support for the Xperia phones via a dedicated site. If you’re having issues with problems with software, overheating, or connectivity issues, visit the Xperia support page for step-by-step instructions as well as tools for repair software as well as driver updates. If you need repairs to your hardware, particularly with warranty, call local service centers or send a repair inquiry via Sony’s global support page.

If you find that your Sony Earbuds and headphones aren’t working correctly, such as no sound, weak Bluetooth connectivity, or battery issues, start by setting them back by updating your firmware with your Sony Headphones Connect app. If this doesn’t work then check your warranty status and then contact Sony support to request an exchange or repair. Most headphones have a one-year warranty, and you may have to take the product to the Sony Service Center.

The setup of the Sony smart TV begins when you connect it via Wi-Fi and log in to your Google accounts (for Google TV or Android TV models). Then, you can access applications such as Netflix, YouTube, and Prime Video. It is also essential to set the settings of your picture according to the viewing environment. Sony provides a wizard for setting up as well as the “BRAVIA Setup Guide” to provide step-by-step guidance. It is possible to contact Sony’s TV support team to get help when you encounter problems with setting up or app issues.

If you purchased a Sony product directly from their website and it arrives damaged, contact Sony customer service immediately- preferably within 48 hours of delivery. Take photos of the damaged item and your order number, as well as any details regarding the packaging. Sony could offer a refund, replacement, or even initiate a return depending on the severity of damage and the availability of the product. Make sure you keep all original packing until the refund or claim is processed.

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