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THQ customer service

We hope to provide a complete resource for THQ customer support and customer service contact details below. Help us keep our directory current by adding any updated information you may have for THQ.

Customer Service

Phone: 818-880-0456

  • How to reach a live person:
    • Press 3

      When asked, enter “11111” as your product ID code. After not being found 2-3 times, you will be transferred to a live customer service rep.

  • Hours of Operation:
    • Mon-Fri: 9am-5pm PST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
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FAQs

How do I contact THQ Nordic's customer service for game support or technical issues?

To contact the customer service department of THQ Nordic, contact them via their official website and go through their support section. From there, you’ll be able to find ways to send tickets for technical problems, game bugs, or other account-related issues. It’s crucial to provide as much information as you can regarding your system (PC, PlayStation, Xbox) and the name and description of your game. Also, provide a brief description regarding the error, as well as any error messages or screenshots. THQ Nordic typically responds within some business days, based on the volume of tickets.

If the game you play from THQ is frequently crashing or fails to launch Start by making sure your system is compatible with the minimum requirements of the game. Next, you must upgrade your drivers for graphics, test the game’s files via your gaming platform (like Steam or Epic Games) and ensure that you’re running the most recent patch. If you’re still having issues, contact the support team at THQ with your system specifications, as well as crash logs if you have them, along with a detailed description of the issue. They can suggest additional ways to solve the issue or raise issues with their developer team.

Returns on the THQ Nordic games are generally managed by the store through which the game was purchased, such as Steam, PlayStation Store, Xbox Marketplace, and GOG. Every platform comes with its own set of refund policies. For example, Steam offers refunds within 14 days after you’ve played for less than two hours. If you’re experiencing difficulty playing the game or think the refund is warranted above the limits, it’s recommended to first speak with the support of the platform and then contact THQ’s support team if they’re able to provide additional assistance.

It is possible to report bugs directly on THQ Nordic’s official Nordic Support page and it has an online ticket system for reporting technical issues. Make sure you include your game’s platform, version, a full description of the issue, and the methods to reproduce the issue, should it be feasible. The more information you give, the better QA and the development team are able to find and fix the issue with future patches.

Indeed, the company participates in active online communities via diverse platforms like Steam communities forums, Discord servers, and sometimes Reddit posts. These communities allow players to share tips for playing or report bugs and get peer-to-peer assistance. Although not all posts will get immediate responses from THQ employees, THQ staff do examine feedback and tackle frequently-asked questions in patches or updates.

In the majority of cases, THQ Nordic games do not support cross-platform save transfers unless explicitly mentioned. Games such as Biomutant, ELEX II, and the game Destroy all Humans! may support cross-gen play (e.g., PS4 to PS5); however, Xbox to PC or Xbox to PlayStation transfer of saves is usually not supported. Always refer to the game’s official FAQ or talk to support regarding specific capabilities for your platform.

After you have purchased downloadable content or a game edition that comes with bonuses, make sure the content is downloaded and installed in your library of games. For platforms such as Steam as well as consoles make sure to check your game’s “Manage DLC” settings. If you’re still having trouble accessing content, call support at THQ with the proof of purchase along with an explanation of the problem. Certain bonuses are redeemable with codes, so make sure you verify the purchase confirmation.

Some THQ Nordic games support multiplayer. Some games, such as Wreckfest, include full online multiplayer, while others are strictly single-player games like Darksiders and Kingdoms of Amalur Re-Reckoning. Always verify the game’s store description or the official website to see if multiplayer is available. If you expect a game to support multiplayer but it does not, call support to determine if the issue is with the server or a configuration problem.

For up-to-date information, you can be sure to follow the official THQ Nordic Twitter, Facebook, and YouTube channels. You can also check out the sections on news on their official website or sign up for their newsletter. The Steam pages of games from THQ publish announcements and patch notes frequently. Utilizing these sources will ensure that you won’t be missing major bugs, updates to content, or game launches.

Physical copies of games from THQ usually include a disc or digital code. If the code you received isn’t working and the disc has been damaged you should contact the retailer from which you made the purchase, or contact the customer service of THQ Nordic. You’ll have to send photos of the receipt, the box, and the code, if applicable. Keys can be replaced by THQ under certain circumstances, dependent on availability and location.

If your pre-order wasn’t able to be activated on time, you should check your game’s library to confirm the installation. If you purchased the game via a digital, and it’s not accessible, then contact the platform’s customer support. If you want physical versions contact the retailer you purchased from. In any event, if you’re not getting pre-order bonuses and early access to games, support from THQ can confirm your entitlement and assist you if required.

Certain THQ Nordic titles allow official modding (e.g., through Steam Workshop or Nexus Mods) and the gamers are encouraged by the community to grow and improve the games. However, mods that are not officially approved may cause game instability. If you install mods and encounter bugs THQ’s support team may request for you to uninstall them prior to taking technical assistance since mods can cause problems in solving problems.

The majority of THQ Games from the Nordic region are available, however, restrictions for regions could be imposed depending on the local law, the age rating, or agreements for distribution. Steam as well as other gaming platforms, inform you if the game isn’t in your area. Be sure to verify the website of the store prior to making a purchase, particularly when purchasing gift cards or game keys from a third party.

Indeed, THQ Nordic offers customer assistance in multiple languages, though English is their primary language. The games are generally available in a variety of languages, such as German, French, Spanish, and many more. If you require assistance in your language, try submitting the support ticket and include your preferred language. Response times can vary based on staff availability.

Feedback from players is appreciated from THQ Nordic and can be posted via the website, Steam forums or through social channels. When you submit feedback, make sure to be specific, mentioning the game’s title and version, as well as details of the features you’d like changed or improved. Although not all suggestions receive an immediate response, game developers usually consider the feedback of their community when preparing sequels or patches.

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