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Vizio customer service

Vizio is a consumer electronics company whose signature products are high-definition televisions. Vizio has expanded its product offering to include handheld devices, audio components and notebook computers. Vizio offers customer service via toll-free phone number and online form submission.

Customer Service

Phone: 888-849-4623

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  • Hours of Operation:
    • Mon-Fri: 6am-6pm PST
      Sat-Sun: 10am-2pm PST
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Phone: 877-698-4946

  • How to reach a live person:
    • Press 1 for English
  • Hours of Operation:
    • Mon-Fri: 6am-9pm PST
      Sat-Sun: 8am-4pm PST
  • Email:
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  • Description:
    • This information has not been added.
      Click here to update this department.

Technical Support

FAQs

How can I contact VIZIO customer service for technical support?

You can contact VIZIO customer support by dialing (844) 254-8087, which is their official customer support number. They are accessible on Monday through Friday, from 8:00 AM to 11:00 pm CST, and on Saturdays and Sundays from 8:00 AM to 9:00 pm CST. If you’d rather get online support, then visit support.vizio.com to initiate live chat, make your request, or look through useful articles and FAQs. VIZIO also provides support via social media channels as well as their SmartCast application for specific issues, with multiple points of contact to help you in your time.

VIZIO generally offers a one-year warranty for soundbars, TVs, and other home entertainment items for non-commercial usage. For commercial usage, the warranty is only valid for one year. The warranty covers damage to materials and workmanship in the normal conditions of use. If your device ceases to function within the warranty time and the problem has been covered under the warranty, VIZIO can repair, replace, or even refund the purchase. It’s essential to keep proof of purchase as it’s necessary to support warranty claims. Extended warranties are available from retailers or third-party suppliers.

If you’re having problems with your VIZIO TV, such as frozen or lagging applications or connectivity issues, doing an initial factory reset can solve the problem. To do this, just press the menu button on your remote, then go to the System menu, then Reset and Administration, then Reset your TV factory defaults. You may be required to enter a code for your parental account, and the default code will be 0000000. This procedure erases all your settings, applications, and Wi-Fi passwords and restores the TV to its original configuration. It is important to back up your preferences before resetting.

If your VIZIO television is not connecting to WiFi, start by restarting both your router and TV. Check to ensure you’re choosing the right network and using the correct password. If that doesn’t solve the problem, try changing your television’s settings for the network by selecting Network menu > Menu manual setup > DHCP and then turning off and then turning on. You could also try the factory reset if you need to as a last resort. Also, make sure your router’s firmware is current and that MAC address filters aren’t obstructing the TV. If none of these work, contact VIZIO support.

Yes, all VIZIO Smart TVs are equipped with the SmartCast platform, which is compatible with popular streaming services such as Netflix, Hulu, Disney+, Amazon Prime Video, and YouTube. Certain older models utilize VIZIO Internet Apps (VIA) that may come with outdated or limited apps. With SmartCast, you can stream content from your smartphone, tablet, or computer by using the built-in Chromecast or Apple AirPlay 2. VIZIO regularly releases updates to SmartCast features, and you don’t have to download any apps – simply use it on the SmartCast Home screen.

If you’re VIZIO remote isn’t functioning properly, try to replace the batteries before you do. If that doesn’t fix the issue, you can reset the remote by taking out the batteries while holding the Power button for 10 seconds. Reinstall the batteries and test the remote again. Check to see if nothing is impeding IR signals between your TV and the remote. If you’re using the Bluetooth remote, test disabling and re-pairing. If the remote does not function, you can use SmartCast Mobile as a remote. SmartCast Mobile app as a remote until you find an appropriate replacement.

Updates to firmware on VIZIO Smart TVs typically happen when the television is hooked up to the internet. To verify updates manually, go to the menu > system > check for updates. If there is an update available, your TV will install and download it and then reboot. Firmware updates boost performance, include new features, and correct problems. Don’t disconnect from the television during the upgrade process, and ensure it is connected to Wi-Fi for the best outcomes.

SmartCast is the smart TV from VIZIO. It’s a platform that lets users play content on the internet, stream content from mobile devices, and gain access to various free channels via WatchFree+. Contrary to platforms such as Roku and Fire TV, SmartCast doesn’t require any individual downloads of apps, instead, it’s a cloud-based platform that gives you access to streaming and apps as well as content. It’s compatible with Google Chromecast and Apple AirPlay 2, which makes it extremely flexible for Android as well as iOS users. SmartCast is also compatible with voice assistants such as Alexa, Siri, and Google Assistant.

Yes, VIZIO Smart TVs equipped with SmartCast can support casting and screen mirroring using simultaneously Android as well as iOS devices. Android users, you can utilize Chromecast-enabled apps for casting content or mirror your screen using the built-in feature available in the settings of your phone. iPhone or iPad users can utilize Apple AirPlay 2 to mirror content or cast their screens. Be sure that both your TV and phone are connected to the same WiFi network. This allows you to upload videos, photos, or even presentations directly to your TV.

WatchFree+ is the built-in streaming service that provides live television for free, as well as on-demand content. You don’t require an account, subscription, or an additional device to use it. You can simply launch the app from the SmartCast on your home screen. WatchFree+ includes hundreds of channels, ranging from sports and news to movies and lifestyle programs, which are powered by platforms like Pluto TV. It’s an excellent, free option for those who are looking to stream live entertainment without the cost of cable.

If there is no sound coming from the VIZIO Soundbar or TV, you must first make sure that the volume is set on and that it’s not muted. Verify that all the cables (HDMI optical, HDMI, etc.) are properly connected and that the right audio output is chosen in the TV’s settings. If you’re using an external speaker, ensure that it’s turned on. Sometimes, changing the format of your audio in the audio settings to PCM on the Audio settings can help. If the issue persists, then attempt a factory reset or call VIZIO support for assistance.

Yes, the VIZIO Smart TVs equipped with SmartCast can be used with Amazon Alexa and Google Assistant. It is possible to control the TV with voice commands, such as switching it on/off, changing the volume, starting apps, or playing certain shows. To get this set up, connect your VIZIO account to the Alexa or Google Home app and follow the instructions on screen. This integration provides hands-free comfort, particularly for smart home owners.

If your VIZIO TV shows poor image quality, you must first make sure that you’re viewing HD or 4K content and that the device that you’re using (like streaming boxes or a game console) has high-resolution support. Enter the Picture settings to alter the brightness, contrast, and sharpness by hand. You can also reset the default settings for your picture. Verify the HDMI cable’s connection and quality, and make sure that the firmware of your TV is up-to-date. If you have problems with color or ghosting, a factory reset could assist.

As with many other smart TV brands, VIZIO collects anonymous viewing information to enhance the quality of recommendations and ads by using the feature known as ACR (Automatic Content Recognition). If you’re concerned about privacy, you can turn off this feature by navigating to the menu Settings > Systems > Reset and Administration > > Viewing Information and turning off the feature. VIZIO adheres to privacy laws and allows users to disable the feature, however, it is always advisable to read the Privacy Policy to ensure you have the most current information.

If the VIZIO TV won’t turn on, make sure the TV is properly connected safely and securely. Also, make sure the power outlet is functioning. Press the button to power the television itself (not only using the remote). Remove the television for 30 minutes; after that, connect it again to do the soft reset. If you’re still not getting a response, then take out any HDMI devices to determine if they’re causing problems. A flashing power light may be a sign of a hardware issue. If none of these methods are successful, the system may require professional service under warranty.

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