Webroot customer service
Quickly locate Webroot technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Webroot page at any time.
Customer Service
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- Mon-Fri: 7am-6pm MST
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FAQs
What is the best way to contact Webroot customer service?
The best way to contact Webroot customer service is by visiting the official Webroot support site at https://www.webroot.com/us/en/support, where you’ll find options to submit a support ticket, engage in live chat, or find their customer service phone number. Although Webroot does not have an actual 24/7 phone support line for all queries, customers can get email assistance and receive help by utilizing their extensive community forums and knowledge base. If you’re facing problems with your account, billing queries or technical issues, it is advised to provide as much information as you can in your support ticket to get a quicker resolution. Making sure you have your product key and account email prepared can speed up the process.
How do I install Webroot on a new device?
For installing Webroot on a brand new device, you must first visit webroot.com/download, usually located at webroot.com/safe. It is necessary to input your unique 20-character key that is contained in the receipt of the purchase email or on the product packaging. After you enter the key you’ll be prompted to download the appropriate installer to your operating system – whether that’s Windows, macOS, Android, or iOS. After downloading it, launch it, and then follow the on-screen instructions. When you install it, it may prompt you to sign up or log in to your Webroot account. This will allow you to control your devices remotely, and also access additional features such as webroot management. Webroot administration console. Be sure to connect your device to the Internet during the installation process so that you can receive real-time security updates.
What should I do if Webroot isn't scanning or updating properly?
If you find that Webroot isn’t scanning or updating correctly there are some actions you can take to resolve the issue. The first step is to ensure that your device is connected to an internet connection, as Webroot is heavily dependent on real-time, cloud-based updates and scanning. If you’re having issues, try restarting your device and then running Webroot again. If the problem continues then you should try reinstalling the program by deinstalling Webroot completely and restarting your computer before downloading the most current version at webroot.com/safe. Sometimes, conflicting with other security tools could cause problems for Webroot’s operation. So, make sure that you’re not using several antivirus programs concurrently. If none of these methods are working, contacting Webroot support is recommended. They will guide you through the most complex fixes or pinpoint if a problem has affected the version you’re running.
How do I renew my Webroot subscription?
straightforward procedure that can be done via the Webroot software itself or through the official website. If you’re using an installed application start it up and search for a renewal notification or click on your “My Account” section, where you’ll see the opportunity to renew. It will take you to the Webroot website, where you can choose your renewal plan. You can also visit webroot.com/renewal and enter your current keycode, then follow the instructions. Be aware of the auto-renewal setting when you sign up for auto-renewal; you will be automatically billed at the end of your subscription unless you choose to opt out prior. The renewal process ensures you have uninterrupted protection, access to threat updates, and ongoing assistance from Webroot.
What should I do if I forget my Webroot account password?
If you forget your Webroot account password, go to the login page at my.webrootanywhere.com and click on “Forgot Password?” beneath the sign-in fields. You’ll be asked for the email address that is associated with the Webroot account. Once you’ve completed the form, Webroot will send a password reset link to your email. Use the hyperlink to set up an entirely new password. If you don’t receive an email within a couple of minutes, make sure to look in your junk or spam folder. You can also recover your password, which could be required for making adjustments in the settings of your account. If you’re still not able to log in make contact with Webroot support to get assistance with account recovery.
Does Webroot protect against ransomware and phishing?
Webroot is a strong defense against ransomware as well as phishing attacks. Webroot utilizes cloud-based threat intelligence and behavioral detection to prevent suspicious activities before damage can occur. The Ransomware Protection System operates by observing suspicious encryption patterns in files and can block ransomware before it blocks your files. In addition, Webroot’s anti-phishing system detects fake and malicious websites, specifically in emails and on social media platforms, warning users before they click or input personal data. These features are available in every version of Webroot SecureAnywhere products, and they operate quietly in the background with little impact on the system, which makes it ideal for protection in real time without affecting your device’s performance.
How do I cancel Webroot auto-renewal?
To cancel Webroot’s auto-renewal, log into your account at my.webrootanywhere.com, go to the subscription or billing section, and disable auto-renewal from there. If the subscription you purchased was through an outside company, such as Best Buy, you’ll need to manage your renewal preferences on their platform. It’s crucial to end auto-renewal at a minimum of two days before the expiration date to avoid being automatically charged. After you cancel your protection, it will remain in effect until the end of your current contract, and you can manually renew it later if you opt to stay with Webroot.
Is Webroot compatible with Windows 11 and macOS Ventura or later?
Webroot works for Windows 11, macOS Ventura, and a variety of other modern operating systems. Webroot constantly upgrades its software to be in line with the most recent OS versions, which include the latest security and functional improvements. It is important to make sure you’ve got the most current version of Webroot installed. It is also recommended that users allow full disk access to Webroot on macOS, which may require additional configuration steps because of Apple’s security restrictions. If you’re considering upgrading to a new operating system, it’s an excellent idea to visit Webroot’s support website or contact their customer service to verify compatibility or receive instructions for installation that are specific to the specific OS version.
How many devices can I protect with one Webroot subscription?
The number of devices included in the Webroot subscription will depend on the plan you select. Webroot protects single-device, three-device, and five-device plans in addition to packages for business and family, which can provide more. When you install the software on more than one device, you’ll need the same key for each device to activate the protection. You must keep track of the activations that have been used, and this can be seen via your Webroot control account. If you’re required to transfer your security from a previous device to the new one, you can remove Webroot from the device you previously used prior to installing it on the new device to not be subject to limitations on activations.
What is the Webroot management console, and how does it work?
The Webroot management console, accessible at my.webrootanywhere.com, is a powerful tool that lets you manage your protected devices, view scan histories, configure security settings, and receive alerts. It’s particularly useful for those who have multiple devices or for those who manage businesses or family accounts. Through your console, you can remotely initiate scans, lock devices, and erase information if the device is stolen or lost (available on compatible platforms). This central management system ensures that your devices aren’t only secured but also monitored in real time, providing peace of mind and control over digital security.
How does Webroot differ from traditional antivirus software?
Webroot is fundamentally different from traditional antivirus software because it makes use of cloud-based technology instead of huge individual signature databases. This means that Webroot is light and speedy and won’t slow your system. It scans for threats in real time by using the power of machine learning, as well as global threat information, allowing rapid response to the latest threats. In contrast to older antivirus products, which rely on well-known antivirus signatures for viruses, Webroot is focused on behavior analysis and the use of heuristics to block zero-day threats as well as unknown malware. This strategy will result in a lower frequency of updates, quicker scans, and robust protection without the requirement for continuous user involvement.
Can Webroot be used alongside other antivirus programs?
Although Webroot was designed to function as a stand-alone antivirus program, it’s generally much more compatible with different antivirus software than traditional antivirus programs. It is nevertheless recommended to not run two real-time security systems at the same time to avoid slowdowns and conflicts. If you decide to run Webroot in conjunction with a security program be sure that they are set up to not scan each other’s processes or files. Webroot’s small footprint and its unique cloud-based method of operation often make it less intrusive. Therefore, it is unlikely to conflict with other programs However, caution and compatibility testing are recommended.
What features are included with Webroot SecureAnywhere Internet Security Plus?
Webroot SecureAnywhere Internet Security Plus provides anti-malware and antivirus security, real-time protection against phishing and identity theft protection, and password management powered by LastPass. It protects multiple devices comprising Windows, macOS, Android and iOS. This is a great option for users who own multiple devices and require additional security beyond the basic antivirus. The password manager allows you to securely save and auto-fill login credentials, as well as identity protection features that ensure your data is secure when you bank, shop online, or do your shopping. Additionally, you have access to the Webroot management console to allow remote control of your device and monitoring.
How do I get a refund for my Webroot purchase?
If you want to request a refund, visit the support page of Webroot and submit a request for a refund within 70 days of purchasing products for the home. You’ll have to provide the order number as well as your email address. The amount of refund you can claim will depend on how you bought the software, either directly through Webroot or through an agent such as Best Buy. It is important to remember that subscription renewals are refundable within a certain time after payment, but you must notify customer support at the earliest time you can. Once the refund request is approved, it’s generally processed within a few days.
How do I uninstall Webroot from my computer completely?
To remove Webroot from Windows, go to Control Panel > Programs and Features, choose Webroot SecureAnywhere, and then click “Uninstall.” You might be required to enter the CAPTCHA code or enter your key to the product. To uninstall Webroot for Mac users, simply drag your Webroot program from your Applications directory to Trash then reboot your computer. Webroot might also include cleaning tools if the uninstall method does not work. After removal of the software, it’s best to reboot your device to ensure that all components are cleaned. If you’re planning to install or move the program onto another device, be sure to ensure that your keycode is safe.